American Exteriors Windows Reviews
Read 5 American Exteriors windows reviews from homeowners, consumers and contractors who have experience with the company's products and customer service.
American Exteriors and Zen Windows
Tim, I've had a couple of price bids from some local companies and was curious to hear your take. It's for 4 windows with solar tint on the glass. American Exteriors gave me a bid for $2800. Zen windows priced out the project at $3140.
[Site Editor's Answer]
Lew, American Exteriors hasn't always had the best reputation, but its good to get a bid from them anyway. It certainly can't hurt.
Five Months and No Windows
Our installation was supposed to happen in May, and everything fell apart. They were on back order, then there was a mix up, then back order again. We finally got them put in in September. It was ridiculous that a window company can't handle an order for 7 windows. When they finally did come out for the install it took them 4 whole days, the custom grids were wrong for the 4th time, so we're still waiting. The person we've been talking to in their customer service department is rude and unhelpful, and he acts like this isn't really his problem. We haven't been offered any kind of discount or anything, and we're still waiting for the right grids. As much money as we spent we should at least get an apology after 5 months!
Ask for Discounts
Keep in mind that everyone qualifies for discounts. Whenever a dealer comes out for an estimate, they're going to start with a higher price but you can always get a break if you don't sign right away. They are really annoying, especially when they want you to sign right away and they start with the pressure, but you can get a good deal if you know your budget ahead of time.
Questionable Sales Methods
Recently got a bid from American Exteriors and I have to say I was unimpressed. The guy who came out seemed confused as to the process. He measured a few windows and then said that another person would have to come out and finish up. He made us sign some credit check form, which turned out meant we were opening up an account with them or something. By the way, we never authorized him to do this. We closed the account obviously and then they kept calling us and even sent a letter saying they were going to sue. I'm not quite sue what they were going to sue us for, but that's beside the point.
By the way, nobody ever came out to finish measureing the windows. Weird. We ended up getting our replacement windows from Window World and they did a good job.
Install and Warranty Problems
I thought they would be great windows, but the installer broke one of the frames and didn't even offer to fix it. Their measurements were wrong, so the final price was higher than the estimate, and they aren't honoring their warranty on some glass breakage. They are drafty and the outside noise is awful, I might as well leave them open half the time. I'd go with a different company if I were you.
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