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Home Performance Alliance Reviews
Read 2 Home Performance Alliance reviews on this Florida based business that sells the DuraShield by Soft-Lite.
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Editor's Home Performance Alliance Reviews
Home Performance Alliance is a St. Petersburg based business that sells a rebranded Soft-Lite window (and possibly other window brands, but this was unclear.)
The funny thing about the business is that it seems to offer very little information about who is actually running it. In a press release, the owner is referred to as "an acclaimed individual" who belongs to "significant trade affiliations." The language strikes me as odd, because most companies that are run by an individual typically want consumers to know something about the owner. This is one of the big selling points about going with a smaller company, individualized service, i.e. if something goes wrong, I can pick up the phone and give ---- a call and they'll come out and handle the problem. Just my take.
The company sells a rebranded Soft-Lite window that they call a DuraShield. Soft-Lite has an excellent reputation in the industry. They have a franchise now, called Zen Windows, that operates in over 20 states and markets that sells 3 Soft-Lite windows that all have new names - Lotus, Nivana, Zarma. I have not yet unearthed which model the DuraShield is and will withhold judgement until I do. See my comments below about the BBB complaints.
The company sells a number of different styles, the most popular options include the double hung, picture or fixed window, and the slider. They also sell a patio door.
Because I know so little about this company, I'm not going to give a strong opinion here. As I collect more information however, I will update this page to reflect additional information.
Dane - Site Editor - from 2015
High Performance Aliiance For Soft-Lite DuraShield Windows
I recently got a quote from High Performance Aliiance for Soft-Lite DuraShield windows, but I can't find this window on the company website. The local company that gave me the bid said that DuraShield is an exclusive window made for them by Soft-Lite. Is this a good window or not? Thanks.
Ruthie - Homeowner - from 2015
[Site Editor's Response]
The window industry is so interesting with all of the exclusive partnerships, franchises, rebranding and relabeling that goes on. It's hard for people in the industry to keep up with all the moves that are always happening. So I did some digging and came up with Home Performance Alliance instead of High Performance Alliance, would this be right?
I was unable to find out what Soft-Lite window they are selling. My guess is that it is either the Soft-Lite Barrington, Bainbridge or the Classic or Pro. The Barrington is the entry level Soft-Lite window and the Bainbridge is a only a shade better. Both of these vinyl windows are considered a good option for an entry level window, but neither is really all that impressive.
The Classic and Pro are solid mid range vinyl windows. They are Soft-Lite's older models and have been around for some time, but are quite good, I would certainly have these in my house if Soft-Lite sold on the west coast. Obviously, this assumes a fair price point and excellent installation.
Start out here, ask the rep to tell you what model the DuraShield is - they should know this right off the bat. Then ask for the U-factor, SHGC, DP and AI numbers for a double pane (sometimes rep will quote you numbers for the triple pane to make the numbers look better). Compare them to these to determine if they are correct - http://www.replacementwindowsprices.com/companies/soft-lite-windows-prices.html
I have some concerns about the company insofar that I checked them out on the BBB and saw that they had 37 complaints filed with the BBB over the past 3 years, 14 of which happened last year. I would certainly be wary about a company that has this many unsatisfied customers.
I would suggest getting several additional quotes from other companies in your area - CWS, PGT, Simonton - all of these companies make good vinyl windows and will be carried by local companies. Get some more quotes and see how the companies compare in terms of their experience, professionalism, installation teams, etc.
I would love to hear more about your experience with Home Performance Alliance so that we can give other consumers a fair picture of this florida window company.
Tim - Site Editor - from 2015
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