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Champion Windows Complaints And issues
Read Champion Windows complaints from consumers and homeowners unhappy with the company's work quality and/or price quotes. To be fair, all companies get complaints and the bigger you are, the more complaints you typically receive. This is certainly true of Champion, whether deserved or not.
COVID Complaints: What is true is that during the COVID years, Champion Windows complaints were as high as at any time in the past. In fact, during 2021, a lawsuit was filed against the company (specifically Champion Windows of Atlanta), which claimed that jobs were simply not completed, despite the fact that sizable deposits had been placed by homeowners. The company claimed that industry wide supply chain issues resulting in massive delays. Further, they claimed that once the orders had been placed, they were unable to return and customer deposits.
Complaints Through The Years: Over the years, Champion has received its share of homeowner complaints. Below you will find a panoply of gripes, as well as some legitimate complaints over sunroom price bids, and normal replacement window bid quotes etc. I would advise to take them with a grain of salt, although there are many instances in which customers had a legitimate bone to pick with the quality of the work etc.
Dane - Site Editor - Page Updated in December, 2025
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Champion Windows Cost
Champion Windows Complaints
In 2021, Champion Windows of Atlanta had a number of customer complaints related to work orders that they say were never completed. According the the company, these were simply "unforeseen delays."
The customers wanted their considerable deposits returned, while Champion said that once the projects were re-measured and ordered that they could not return the deposits.
Champion Windows complaints have been lodged against the company over the years. Whether CW has more or less customer complaints than other window replacement companies is unclear.
My advice here is this: to some initial research on your particular Champion branch to see whether they have had any lawsuits or an unusual number of complaints against them. If not, you should be fine to do business with them.
Dane - Site Editor
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Champion Windows Complaints
A lawsuit was filed against the company back in 2007. The basic details are this: a couple sued the company (specifically Champion Windows Tri City), claiming that company was in breach of contract over building (or not building as was the case) a sunroom. The company countersued and said that the husband and wife were so demanding that they were in fact the ones responsible for the work not being finished. The court eventually agreed with Champion in this case. So it's hard to hold this against Champion Windows And Doors.
Dane - Site Editor
Comfort 365 Complaint
Champion manufacturing is poor. You might wait many months for delivery. Paint chips and peels. Colors not consistent. Company has over 100% annual employee turn over so be prepared to play musical chairs with the company. They hard to deal with for defective products.
- Homeowner - from 2025
Champion Window Complaint
I got a quote from Champion and I didn't like the way they do business. They gave us a price that seemed high, but then they started talking about discounts and "special" offers and eventually they gave us a lower number, which was way better than the first but pretty much the same as every other company we talked to. Why can't they just give us the real price? It was kind of insulting, like they don't think I'm smart enough to figure out they offer that crap to everyone. The windows seem to be well made, and from what I've heard they have good customer service and really stand behind their windows. That wasn't enough to make my buy from them though.
Buck - Homeowner - 2019
Champion Window Complaint
I recently got 5 replacement Champion windows and they are great. It's not like they are best replacement windows, but they have nice design and features, you can lock them partially open and the locks are very strong. They were the most expensive of the ones I looked at but I think they're worth it. The installers were on time and did a nice job. My only real complaint is I thought my heating bills would be a little lower and they aren't, but the outside sounds are quieter. All in all a good experience.
Nick - Homeowner - from 2019
Champion Window Quality
The Good: Champion windows are well made, and they send their own installers, which means whoever puts it in knows the windows and their warranty will cover labor.
The Bad: They're more expensive than similar windows, but you're also paying for the warranty and service.
The Ugly: They have very aggressive sales tactics. They promise all kinds of discounts and special deals, but only if you sign today. But then a couple weeks later they'll claim it's a different offer, but they still take off the same amount. It's unpleasant but the end price is usually close to their competitors.
Advice: They're a good company, with a good product. They are definitely a good choice, I think most people would be happy in the end, even if the salesmen are a bit sleazy.
Ken - Homeowner in Ohio - from 2018
Champion Windows and Doors Issue
Our Champion Windows and Door were installed quickly. The weather went really cold and the door had frost on the inside of the of the door almost up to the door knob. The service rep tried to tell us it was just condensation and we should expect some. Serious Champion Windows complaints on my end. When he was finally convinced, he said someone right out--three weeks later and our calls finally got someone to fix it.
The house has been drafty since the install. Champion's rep gave us foam rubber to stuff in the drainage holes in the windows! Today we found a 1/4 inch gap under the the trim Champion installers put around the window in the bedroom and the wind blowing through (it's 21 degrees outside). I am considering having the gas company come test the house for energy loss. We spent $16k for Champion and it was a MISTAKE!
Ann - Homeowner - from 2014
Champion Sales Tactics
I called Champion and I just wanted to ask some questions on the phone, but they really pushed a home visit. The rep that came out was nice and spent a lot of time going over the options. He had sample windows and heat lamps and thermometers, it was very professional and good. He did all his measurements and gave us the quote. We had talked about replacing 14 windows plus a storm door, and we decided to do the three windows on the second floor, and if we were happy with how they did in the winter we'd get the rest next spring.
The quote started out around $5,000, which was a lot higher than the other people we'd talked to. But then he started offering different discounts. This much off if we go ahead and do them all, then some more for signing today, on and on. It ended up around $1800 (so $600 installed each) but we had planned on waiting a couple days before deciding anything. He kept pushing, offered a free storm door plus a guaranteed discount on future windows if we signed. Their contract says you have a few days to cancel so we went ahead and signed just so we could go eat dinner.
Two days later we decided to cancel and keep looking before making a decision. They eventually agreed to cancel it, but I had to sit through another long sales pitch while another guy tried to change my mind with even more discounts.
Walden - Homeowner in Kentucky - from 2007
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