Window World Complaints
Read Window World Complaints from consumers who have been dissatisfied with any of the following: the company, their windows, installation, customer service, pricing, and more.
The Nature Of Complaints: Window World typically sells a low cost vinyl window and, almost by definition, this brings with it all kinds of potential for consumer complaints. Some of these complaints are justified - for instance if the balances go out within the first ten years, or condensation forms between the glass panes in that same time period. How the company handles it, or neglects, to handle the issue(s) is an important piece to this.
# WW Complaints
A Quick Word On Franchises: Window World is a franchised business, meaning that each branch is individually owned (although some people could certainly owe multiple branches). This also means that how well, or how poorly, a WW branch is run is based on the individual and not so much on the company itself. While I don't find all WW windows to be high quality, they have been making some nice moves in the past few years in my opinion. Principal among these has been the move towards Simonton windows. However, not all branches sell the same brand so it's important to know the actual brand of window you are buying. My point here is that you can't bunch all Window World location together. They must be seen as individual branches and judged accordingly.
"Some Window World branches are well run, have excellent customer service, and great online reviews. However, other branches of this franchised operation have decidedly worse business practices, customer service, and online reviews. So do your due diligence when it comes to choosing WW."
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Below you will find a legitimate complaints against WW, along with some others that probably aren't as well deserved. I always advise homeowners to take the following with a grain of salt.
Hello gentlemen. I have a window world complaint that I would like to lodge on your site. Back in 2008, we ordered 25 3000 series windows and almost from the get-go had problems with at least a few. Then a few years ago we had all sorts of problems even opening them up. These are all double hung windows. I think they’re just poorly made. The sales guy was nowhere to be seen when I called his number to try and get an answer.
I called the branch and they were no help either. They’re pretty much stonewalling me as far as I’m concerned. It’s been a very frustrating experience. I would advise anyone who is considering getting world windows to take a second look before buying these. You’re going to be needing to replace your windows within 15 years. Might as well get a better brand at the get-go, and get better lasting replacement windows. Just my experience.
Window World Complaints
I just got a bid from Window World and the salesperson was just rude. Maybe they were having a bad day, but it was not a pleasant experience. Then at the end he more or less asks for my business. Joke.