Gorell Windows Reviews 2026
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dane@replacementwindowsreviews.co
Gorell Warranty Question
My name is Robert Stein and in 2007 we purchased replacements for our entire house. We dealt with REGENCY in Cleveland, Ohio. In 2012 some of them began to show leakage in the 3 panes and soon a discoloration appeared. Regency of course, even with their LIFETIME WARRANTY, was out of business and I was advised to contact Softlite if I had a problem and when I did I was told to contact the Attorney General of Ohio. My letter was never acknowledged by the AG and I let it go. Today we have more that are having the same problem. According to Cleveland's Choice for Windows website the article advises to contact the original manufacturer, Gorell, who is out of business and Softlite appears to have purchased their assets.
I am now wondering if you can help me with the LIFETIME WARRANTY we purchased from Regency, in good faith. I would appreciate a reply at your earliest.
Thank you.
Robert - Homeowner - from 2023
[Site Editor's Answer]
Robert, I apologize but I just don't know who you go after. Soft-Lite bought the assets of Gorell out of bankruptcy, meaning they didn't buy them per se, just the factory etc. You could call up Soft-Lite and ask them if they honor these warranties, but I already know the answer.
With Regency gone, there is simply no one that is responsbile for the warranty claims. And like you said, you bought them in good faith. It's unfair, plain and simple.
You could try and Yelp! a local glass/window repair person and have them come out and take a look. They often give free estimates. They might have a solution that would be much simple and less expensive than replacing the failing units!
Dane - Site Editor - from 2023
Gorell Windows Reviews
Hello Brad: I had Gorells installed throughout my home in 2004 by Sandau Construction of Shakopee MN.
At some point in the last few years, the bottom rail on one 2d-story window fell out. I think I threw it out not realizing what it was at the time.
I'd like to replace the part. I see on your website that the windows have a warranty. I have the paperwork from the original job but there is no warranty card. I don't recall whether I submitted anything to claim the warranty. I don't know if Gorells has a record of that.
At any rate, assuming the part is not covered under warranty, could you tell me how much the part would cost? The bottom rail should measure 26.5 inches. The color is almond.
Thanks for your assistance!
Jill - Homeowner - from 2022
[Website Editor Reply]
Jill, unfortunately, the compant went out of business in 2012. So there is really no way to have the window fixed under the warranty. I'll send you some suggestions for repair and replace options.
Dane - Website Editor - from 2022
Gorell Replacement Parts
Dane, I need to replace both assemblies on a 17 year old Gorells BUT do not know what specific assemblies to order because no local retailers sell this window anymore.
The window information is: PR1178 11/35 and NFRC GOE-K-001-0021.
Thank You!
Donald - Homeowner - from 2020
[Website Editor Reply]
Donald, the company was purchased by Soft-Lite a number of years ago. My suggestion would be to search google and see you can find a local company that sells the brand. Then call them up and ask if they know where you can get a replacement part. You may have to call up Soft-Lite directly...that's the best I think of...
Dane - Website Editor - from 2020
Gorell Windows Reviews Issues
I need impact resistant windows and I have Gorell window that I bought maybe 8 years ago. They work great but now they aren't in business and I need to do about half the home. Any recommendations?
Cindi - Homeowner - from 2016
[Site Editor's Answer]
Cindi, they definitely made good impact windows, but there are definitely some nice options out there. The Simonton Stormbreaker Plus is a solid window. PGT<, CWS are both Florida companies that manufacture impact window lines. Stanek and Soft-Lite are also good manufacturers that you may want to take a look at! PGT Impact Windows
Dane - Site Editor - from 2016
Gorell Replacement Window Parts
Where can I get replacement parts for a Gorell double hung window that was purchased in 2005?
Dawn - Homeowner - from 2016
[Site Editor's Response]
Dawn, Gorell was purchased by Soft-Lite back in 2012 so you may want to call them and see what they have to say about replacement parts. Legally, the company has no obligation to service any of the Gorell warranty, but the company still would have more information than anyone else I could think of.
Dane - Site Editor - from 2016
Gorell Windows Out Of Business
Since Gorell was filed into receivership; who can we get to service a leaking Eco-Master 5200 low-E window? Florida Impact Window & Door will not respond. I know Gorell warranty is useless and disavowed by Soft-Lite.
Irwin - Homeowner - from 2015
[Editor's Response]
I wish I had an answer for you - we are in California and don't know a specific local company to call in south Florida. Unfortunately, Soft-Lite won't be any help, although if you call them and ask for their advice, you may get something (doubtful, but worth a shot). The only other advice would be to do a search for "replacement windows in [city or town you live in]" and call up a few companies and see what they say. They may be able to service the window for an hourly rate. Get a quote beforehand and keep them to the price they quoted the job out at.
Gorell vs Simonton
I'm looking for replacement windows for my house near Chicago. I can't spend a ton of money, but I still want the best replacement windows I can buy. I have quotes on Gorells and Simonton for 16 windows.
Simonton 5050 ($7,750) white, Low-E glass coating and Argon insulation package, 10 year warranty on workmanship, lifetime warranty on all vinyl.
Gorell 5305 ($8,150) white, AC Master insulated glass with Solar Shine option, 50 year glass breakage warranty and lifetime warranty on all vinyl.
Simonton 5500 ($9,970) same characteristics as above (I assume, there were no other details).
I'm not sure what to do. I know the Simonton 5050 is cheaper because it isn't as good, but the 5500, which I like, is awful pricey.
Donny - Homeowner in illinois - from 2012
[Contractor Response]
The Simonton 5500 is a nice window, but I'd recommend the Gorells even if it was the most expensive option. The OKNA, Softlite, and Sunrise have good lines with similar features that are a little better than what you're looking at but not much more expensive.
Howard - Contractor - from 2012
Read more Simonton Windows Reviews
Gorell 5100 Windows Reviews
Between the Gorell5100, the Simonton 5050, and Atrium, I would say that the Gorell 5100 needs reinforcement to be as good as the others. With fiberglass reinforcement, a foam filled frame, and double strength glass it might be the best of the three.
Tully - Contractor - from 2012
Gorell Windows Reviews 5300 Series
I really like the 5300 series. It's one of the best designed vinyl windows on the market. It's a lot like the Vekaplast DH1WW but without the shortcomings. With a sloped sill instead of a pocket sill and the glazing beads on the exterior, it looks and works great. It will outlast pretty much anything you want to compare it to.
Patrick - Contractor - from 2011
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Gorell 5100 vs Okna 400
I have quotes on the Gorell 5100 and the Okna 400 series. This is for 4 sliders and 6 double hung windows.
The Oknas 400 bid is $4900
The Gorells 5100 bid is $5950
Mary - Homeowner - from 2011
[Contractor Response]
Mary, both Okna and Gorell make a very good vinyl window. These are both pretty similar windows so I would certainly go with the Okna and save yourself $1000. Your Okna windows price bid is very good.
Daniel - Contractor - from 2011
Gorell Windows vs. Softlite
Gorell and the Soft-Lite windows have air infiltration ratings around .05. The Gorell windows are good and have some nice glass packages. Their triple pane windows are very good.
Todd - Contractor - from 2011
Gorell 5500 vs PGT 2300
I've narrowed down my options to the Gorell 5500 series and the PGT 2300 series. The Gorell 5500 is roughly a third more. I have 20 windows and four patio sliding doors so the project is going to be expensive.
Tom - Homeowner - from 2010
[Bill's Response]
I think you have two good options here, but for my money Gorell makes some of the best vinyl windows on the market. However, the Gorell is also significantly more. I would see if you can get the Gorell dealer to get the price more like 20% more.
Bill - Contractor - from 2010
Gorell 5300 vs Soft-Lite Imperial LS
I'm looking at either the Softlite Imperial LS or the Gorell 5300 series. They both seem like high quality windows so I'm curious which one you would choose.
Zed - Homeowner - from 2010
[Steven's Response]
First off, these are both excellent windows. For me, the Soft-Lite Imperial LS is the better of the two. Not by much, but if they are the same price, this is the one I would go with. Having said that, a bigger factor would be less about the window and more about the company doing the install. This would be the overarching factor at this point were it my decision.
Steven - Contractor - from 2010
Gorell vs. Harvey And Okna
We have estimates from three high quality companies that sell the Gorell 5100, the Harvey Tribute and the Okna 400. Which is the best option do you think?
Cam - Homeowner - from 2010
[Harry's Response]
The Gorell and Okna windows are both top tier manufacturers. Harvey is a second tier manufacturer, still good, but just not as good as either one of these.
Harry - Contractor - from 2010
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Gorell Timeless Series vs Stanek
Is the Gorell Timeless or the Staneks vinyl window the better option?
Melinda - Homeowner - from 2010
[Harry's Response]
Melinda, the Gorell Timeless is the better window in my estimation. Stanek makes good windows but they don't strike me as a strong company when compared to Gorell. I wouldn't take the chance.
Harry - Contractor - 2010
Gorell 5300 Review
The Gorell 5300 line is one of my top 5 best windows. The others are the premium vinyl windows from Polaris, SoftliteSunrise and Okna.
Bill - Contractor - from 2009
Gorell vs Ideal Windows
I live in Pennsylvania and need replacement vinyl windows. A dealer with Ideal quoted out the 5000 series at $400 per window, while a Gorell quoted out the 5100 series for $572 per window.
Lewis - Homeowner - from 2009
[Danny's Response]
Lewis, my take is Gorell over Ideal. They have a better reputation and better products. However Ideal's premium windows are very solid and definitely worth a look.
Danny - Contractor - from 2009
Gorell 5300 vs Alside Ultramax
I need to replace 23 windows. It's down to either the Alside Ultramax or the Gorell 5300. The Alside was quoted out at $14,500 while the Gorell was quoted out at $11,500.
Dan - Homeowner - from - 2009
[Larry's Response]
Dan, this is a slam dunk for me. The Gorell 5300 is the better window by far and is $3K less. Go with the better window and save yourself some money!
Larry - Installer - from 2009
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