Castle Windows Reviews
Read 5 Castle windows reviews to find homeowner and contractor opinions on their window models and brands, customer service and Castle window prices.
Good Windows – OK Service
I just went through the process of replacing twenty one windows in my home. Castle did the installation and overall they are really nice windows and were reasonably priced. I went through the normal salesman pitch and had to work with him until I got the price I wanted to pay, which is what I expected. There were some problems that arose because I didn't want to use my existing sheet rock and sash and wanted completely new windows. The salesman never explained that these would be considered as replacements &would cost extra when it came to installation. Though I managed to work this out with his manager and we came to a compromise on the price.
I placed my order with Castle last month. The order was for three sliding doors and nine windows. Each was custom made and they promised I would have installation within one month. Last week their installation scheduler called and installation was arranged for yesterday. What did surprise me is that the installers came from PA, which is about two hours away. But they did say they would be here between 7am and 9am and at 8am they arrived on site.
Poor Service – Very Disappointed
My experience with Castle windows has been bitter sweet. While I love the windows, the service is much to be desired. I made an arrangement with the company to arrive at my property early and this would enable me to go to work for part of the day, except they arrived at 11.30am. No one phoned to advice they wouldn't be arriving on time, they then proceeded to remove siding from my front door without advising me so they could match the colors correctly. To let you know this took two months, they then arrived with the wrong color and I had to wait a further two weeks. It was not an experience I would expect from this company.
Are Castle Windows a Good Choice?
I am enquiring about Castle windows for my father who recently received a call from them about replacement windows. Because he's thinking of replacing the windows in his property, he thought he should find out more. I went through their website, which only has positive customer reviews, so I was hoping someone could offer some advice about them.
I have seen them around in the past eight years or so and they have appeared on several well known magazines for the amount of business they do. I believe they fall into the cheaper window category, around $169, the strange thing is that I work in the area where they are based and have only even seen a handful of sites displaying their name.
I have only seen a truck with magnetic signs displaying the Castle Windows sign in New Jersey, it seems it is driven by two younger guys. The papers are constantly offering their windows at $169 and even at $99 from time to time. One of my customers called up about it and they wouldn't sell that window to them. So I can't say much about them as I haven't really had any dealings with them.
Castle is a company that concentrates on numbers. I have noticed they have no regard for quality even though I believe they make all their own windows.
I saw in the Replacement Contractor magazine that they are listed as one of the highest grossing companies for their size in the US. I suppose they are on the right track from a business point of view, but I haven't had any experience with these windows so I can't say much about their quality or service.
Related Topics: Champion Window Reviews