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Castle Windows Reviews
Explore Castle windows reviews on their vinyl and impact windows series, ratings, warranty, customer service and pricing.
Castle Windows Cost: $$/$$$
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When it comes to Castle Windows vs Andersen, here is how the two companies stack up. Andersen makes a wood clad window for the most part, and sells across the United Stares. Castle is much more of a regional manufacturer. In terms of overall quality, Castle can't hold a candle to Andersen, which is one of the more respected names in the industry.
Hey guys, we recently got a bid from Castle and I’d love to get your comments on their quality, as well as the price point for the quote. Just a little background: our house was built in the 80s and it has builder grade vinyl windows that are in bad shape. While we would like to go with the high-end vinyl window, we just don’t know how long we plan to stay in the home.
Bennett, I don’t quite know enough about Majic to tell you whether their quote is fair or not. So I will say stick with the Castle quote. However, in my opinion, Castle windows are not the highest quality product out there. I can send you my list of recommended options in brands, but the Castle option would probably be nowhere near my good or great category. Now, if you don’t plan to be in your home for very long, then it might be a good option. However, at $830 per window, this isn’t exactly a cheap fix.
Good morning - we are on your site and would like recommendation for replacements in our area. We are in Hunterdon county New Jersey.
Dennis, I am happy to send out my list of recommended brands for you to look at. If you would be willing to fill out the form on the site, I would really appreciate it -- it allows me to give consumers like yourself personalized attention and hopefully to save you thousands on your project.
We are overwhelmed and feeling a bit warn down by the replacement process. I came across your site and hoping you can help. I have the below three quotes. My husband didn’t have a good vibe on the Castle Salesperson.
Sounds like it's been a tough go so far. That $1000 per window range is up there. So...here is my list of recommended brands and options: (I think Okna and Ideal Windows have reps in your area and these are some of the best vinyl windows on the market.) I would personally continue to get bids until you find something that makes sense from a quality perspective and a project price point.
Dane, what is the name of the Castle double hung window? Thanks!
Matt, to the best of my knowledge, Castle manufactures their own windows. So there is no specific name for any of their window styles. In general, they make a mid range vinyl window. There are better windows out there for sure, but you could also do a lot worse.
I’m looking at replacing about 10 double hung windows with 8 casement windows and 2 double hungs.
Ken, I can't say I'm a huge fan of either Reliabilt or United. Their premium option, which you have been quoted out on, might be the only exceptions to this rule. Im general, their best windows are what I'd consider a lower end mid range. Replacement Windows Cost
Hi Dane, sure need help with this decision making process.
Ramona, you have done the hard work in getting and compiling the bids, so good for you on that count. Renewal By Andersen price quotes are rarely less than 2X the price of quality vinyl manufacturers and reflect their marketing costs and "reputation" in the industry. In my humble opinion, they are simply way overpriced...unless you are rich and just don't care how much you pay.
I just went through the process of getting 21 new replacements in my home. Castle did the installation and overall they are really nice windows and were reasonably priced. I went through the normal salesman pitch and had to work with him until I got the price I wanted to pay, which is what I expected. There were some problems that arose because I didn't want to use my existing sheet rock and sash and wanted completely ones. The salesman never explained that these would be considered as replacements &would cost extra when it came to installation. Though I managed to work this out with his manager and we came to a compromise on the price.
I placed my order with Castle last month. The order was for three sliding doors and nine windows. Each was custom made and they promised I would have installation within one month. Last week their installation scheduler called and installation was arranged for yesterday. What did surprise me is that the installers came from PA, which is about two hours away. But they did say they would be here between 7am and 9am and at 8am they arrived on site.
My experience with Castles has been bitter sweet. While I liked what they sold, the service is much to be desired. I made an arrangement with the company to arrive at my property early and this would enable me to go to work for part of the day, except they arrived at 11.30 am. No one phoned to advice they wouldn't be arriving on time, they then proceeded to remove siding from my front door without advising me so they could match the colors correctly. To let you know this took two months, they then arrived with the wrong color and I had to wait a further two weeks. It was not an experience I would expect from this company.
I am enquiring about Castles for my father who recently received a call from them. Because he's thinking of replacements in his property, he thought he should find out more. I went through their website, which only has positive customer reviews, so I was hoping someone could offer some advice about them.
I have seen them around in the past eight years or so and they have appeared on several well known magazines for the amount of business they do. I believe they fall into the cheaper window category, around $169, the strange thing is that I work in the area where they are based and have only even seen a handful of sites displaying their name. I have only seen a truck with magnetic signs displaying the Castles sign in New Jersey, it seems it is driven by two younger guys. The papers are constantly offering their entry level series at $169 and even at $99 from time to time. One of my customers called up about it and they wouldn't sell that window to them. So I can't say much about them as I haven't really had any dealings with them.
Castle is a company that concentrates on numbers. I have noticed they have no regard for quality even though I believe they make all their own windows.
I saw in the Replacement Contractor magazine that they are listed as one of the highest grossing companies for their size in the US. I suppose they are on the right track from a business point of view, but I haven't had any experience with these so I can't say much about their quality or service.
Related Topics: Windowrama Reviews
Company Information: Castle Windows is a Philadelphia based business that has been manufacturing windows since 1977. They sell their vinyl windows through dealer networks in 11 states, mostly in the northeast section of the U.S.
Are Castle Windows Any Good? I would place them at the top of the third tier of all U.S. window manufacturers. So average would be my call here. I don't hear a ton about though, so do note that. Homeowners sometimes ask - are Castle Windows out of business? No, they are definitely still selling their products to homeowners each and every day.
Online Ratings: In addition to the reviews below, we've aggregated ratings from top review sites. Castle scores a 3.5 out of 5 stars from review sites.
Overall Ratings: Castle Windows gets a out of 5 stars based on 11 consumer reviews below.
Dane - Site Editor - Page Last Updated: January 18, 2024
Please note, our website is not affiliated with this manufacturer.
(2/3 out of 5)
Castle Windows vs Andersen
Homeowner Questions And Answers
Castle Windows Prices
Castle Windows vs Andersen
Castle Window Prices, however, are are at the lower end of the spectrum, while Andersen pricing is defintiely toward the top of the spectrum. Andersen once owned Silverline Windows, which manufactured quite a low end vinyl series. Castle is definitely better than Silverline, which is now owned by.
Dane - Site Editor
Castle Windows Reviews
Also, the homes in our neighborhood are not what I would consider to be worthy of top-tier windows. We’ve collected a few bids and the castle price quote came in at $830 per window. This compares with Majic that came in at $890, although their windows are apparently made of fiberglass. In one of your videos, you commented that fiberglass should run 30% more than vinyl. So, is the Majic or the Castle quote the better option?
( Vinyl vs Fiberglass Windows )
Bennett - Homeowner - from 2023
[Site Editor's Answer]
Having said that, without having seen the project specifics, I can’t tell you for sure whether this price quote is high or not. My notion is that it is fairly high. I think the only way you will truly know is by getting bids from other companies that rep vinyl windows. Get 2 to 3 more bids like this, and you will be comparing apples to apples. But the very short answer is that I think the bid is too expensive for the quality of their product. But let's investigate further to be sure!
( Majic Windows Reviews )
Dane - Site Editor - from 2023
Castle Windows vs Renewal by Anderson
We are looking for mid-level vinyl. We need 10 double hung, 1 casement and 1 bay.
We have already had a Window World costs quote, Castle castle, and Renewal by Anderson pricing quote. We would like something better than WW and Castle but not as much money as Renewal. What would you recommend?
Dennis - Homeowner - from 2022
[Website Editor Reply]
Dane - Website Editor - from 2022
Castle Windows Reviews
Power had the sales pressure tactic of One year price or today price at the end of a 3 hour presentation. Ultimately we declined and they called us back for an opportunity at revised pricing which shaved 5,000 off their 1 year price and 2,000 of their today price. Read all of our Powerhrg reviews here.
Vinyl King is known local exterior contractor who came in not trying to sell Harvey per se but simply said this is the window I stand by and the cost is simply 900 per window fully installed.
My neighbor has Power, it looks great and he’s very happy with it (he’s had it now 3 years). Other neighbors have used Vinyl King for siding, roofing and window jobs and they seem happy with the company. Somehow I’m left feeling like we need to get at least two more bids but not sure where to go to next. I’m located in Peekskill, New York (Westchester County).
First what are you thoughts on the window price quotes below and second any recommendations on a 3rd or 4th vendor?
We have a total of 19 replacements sizes varying as follows 5-35 x69, 6- 35 x59, the rest are either 35 x 45 or 35 x 58
Power Home Remodeling Estimate for Inspira Double Hung by Northeast Building Products
$22,443.76 or $1181.25 each
Full Grids. ½ Screens
The Vinyl King (local contractor) Harvey Classic Window Cost
$17,100 or $900 each
Full Grids. Full Screens
Castle
$20,158 or roughly $1,100 each
Full Grids. ½ Screens
Richard - Homeowner - from 2021
[Site Editor's Answer]
Dane - Site Editor - from 2021
Castle Windows Series Name
Matt - Homeowner - from 2021
[Site Editor's Answer]
Tim - Site Editor - from 2021
Castle Windows vs Reliabilt
The house is 50 years old, wood shingle siding. I think the windows leak a lot of air. Currently they are single pane double hungs. Probably the originals.
I was at Lowes and the Reliabilt 3900 series and the United 8000 series looked good.
The Reliabilt was about 100 more. $300 for United and $400 for Reliabilt.
I *think* I want a vinyl replacement window that is foam insulated, low e argon gas double pane.
Who sells the other brands on your website?
What do you think about Reliabilt and United?
I might have Lowes install them or perhaps a local contractor that enlarged 2 garage doors and put in a door.
I had Castle come out. The windows look great. They say a lifetime warranty on glass breakage, handles, screens.
But the salesman was obnoxious.
Ken - Homeowner - from 2018
[Website Editor Reply]
Castle might be a tad above these other two. They make an okay window, and have a strong sales force to actually sell their product (they can come off as obnoxious if you get the wrong one). The Castle would probably be my pick over the Reliabilt and United, but again it depends what window and options you are getting from them.
You have a smattering of okay companies/brands giving you bids. I think if you got good installation you would be fine with these sort of lower end mid range windows. The brands we list on our best windows page may or may not be available in your area, but you may want to get one more bid from an Okna, Sunrise, Soft-Lite, or from a Polaris window rep. just to see what kind of pricing you are looking at from one of these guys. With Okna for instance you could go with their entry level window and it would be a much better window than what you are looking at currently.
Dane - Website Editor - from 2018
Castle Windows Reviews vs Window World
Have had 4 estimates to date. Have 8 - 36 x 59 1/2, 1 - bow, 1 - 25 x 39 (bathroom which does not require tempered glass). These are approximate sizes measured from inside. I did not get actual measurements from the reps who came to my home. Window World gave an estimate of $5271. They treated the bow by replacing with 3 units (it currently has 9 lites). All companies did the same. Castle's estimate was $6600.
An independent contractor gave me an estimate of $5400 on the Viwinco Cambridge window. I liked that one the best. He was more cautious about handling of the bow window. Made several calls to his manufacturer before even giving us the estimate. However, when we contacted him to go ahead and give us a contract - he never responded, and it has been more than 3 weeks. Obviously, he eliminated himself. All of these prices included replacement of rotten wood where needed.
Today I contacted Skyline out of Richmond, Virginia with reference to the Okna window. What I am taking from your website is that this is one of the better vinyl windows on the market. I especially like the fact that a factory trained installer will do installation, if we purchase from them. I doubled-checked this with the gentleman I spoke to. The reviews on their website are excellent with the same customers using them twice or more.
We also got an estimate from Renewal by Andersen. The are wooden windows and beautiful - but at a price of $16,000 which is about 3 times higher than the others. Of course I know this is a different type product.
Have been to Lowes but am a little afraid of their subs, and the Pella windows look good but are not getting very good reviews.
Would certainly appreciate and help you can offer to set us on the right path for getting the best windows for our money.
Thanks for any help you can offer.
Ramona - Homeowner - from 2017
[Site Editor's Answer]
Castle seems to get very mixed reviews from what I can tell, but I don't know a ton about them. Additionally, I don't know a ton about the products they sell.
The Viwinco Cambridge is an okay vinyl window. I would sort of put it in the mid range mark. I'm a bit mixed on Viwinco in general, I think they are good for the price, but not necessarily good enough.
Okna makes a fantastic product. You didn't specify the price, which is sort of important. I would use your existing bids to try and make sure you find the best price quote you can from Skyline. Then go with the Okna. 10 years down the road you will be glad you did!
How to negotiate with a window salesman.
Dane - Site Editor - from 2017
Customer Service Complaint
Three installers were here for just over a day installing the new ones in my home.
While they remained professional at all times, they didn't take care when walking through my property, forcing me to put down sheets to protect my carpets. I spent the whole time checking our furniture and keeping an eye on them as they made their way through my home. The windows came with a lifetime warranty and are good quality - I would liken them to Window World.
Darren - Homeowner - from 2013
Read additional Window World consumer reviews.
Fantastic Experience
The two guys that arrived actually work for Castle and they were so impressive. Not only were they professional and friendly, but they managed to install all my windows and doors within six hours. They removed the old ones, put in the new ones and even cleaned up the area. I was so impressed. They then took me around to inspect each unit, letting me check each one, opening them and ensuring they all locked, they even talked me through how each window operated. They then handed over the papers to sign and were gone. It was a fantastic experience, everything that was done was as promised and overall, I cannot fault their service, installation or professionalism.
Steven - Homeowner - from 2013
Castle Windows Complaints
After complaining, the installation manager promised me compensation for the inconvenience and the fact I had to stay away from work for a full day. That hasn't happened yet, so I emailed them with no response. After calling customer services again, I was advised that the installation manager was working on compensation for me, though I am still waiting without any news, feedback or even a courtesy call to keep me informed..
Stacy - Homeowner - from 2010
Are Castle Windows a Good Choice?
Justin - Homeowner - from 2010
[Contractor Response]
Adrian - Contractor - from 2010
[Second Response]
Brian - Installer - from 2010
[Third Response]
Conrad - Contractor - from 2010
[Fourth Response]
Dean - Contractor - from 2010
Wallside Windows Reviews