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Atrium Windows Reviews

Read 21 Atrium windows reviews from contractors, consumers and professional installers on their numerous window models, series and brands.

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Additional Resources: Atrium window prices

Builder Grade Atrium Windows

I built a new home in 2012 and it has what I would say are the builder grade Atrium windows. The home is located in western Pennsylvania. I have had nothing but problems with air infiltration in almost every one of the seven (7) windows which are side by side double hung that are 60 inches high by 80 inches wide. I have three smaller Atrium windows that are 60 inches high and are 12 and 30 inches wide that do not have the problem of chimney air infiltration.

The Atrium rep has been to my home on at least 5 occasions to try and resolve this issue. He replaced all of the rubber gaskets that run along the bottom of both the top and bottom sashes. He put the little felt-like squares in the corners of each window. He has provided little styrofoam blocks for me to put at the bottom of each chimney in an effort to eliminate the air infiltration that occurs to no avail.

The air blows up the chimneys and can be felt where the top and bottom sashes meet both on the sides and in the middle chimneys. The one comment the rep did make on one of his visits was that it could be because of the way the windows were installed but since he wasn't present for the installation he could not know for sure. Do you have any suggestions to resolve this issue? Of course the builder says it's Atrium's problem and is of no help.

One of the reasons I'm even writing to you is because I was researching replacement windows for my home which is all of 4 years old and saw the reviews/your responses on Atrium windows.

Any assistance would be appreciated ~ Thanks in advance,

Kathie - Homeowner - from 2017

[Site Editor's Answer]

Kathie, I wish I could be of help, but I can't diagnose a problem without being at the site itself. You may want to call up one or two other local window companies and simply ask for a bid on replacement (not that I'm saying you need to replace the windows), but they could at least provide you with an unbiased professional opinion at no cost to you. This might provide some clarity, but I'm not quite sure it would provide you any relief.

It isn't rare for the installer and window rep to blame one another for air issues. Atrium builder grade windows do often have these sorts of problems.

- Site Editor - from 2017

Atrium 8300 Window Series

Atrium has three levels of windows, the builder grade is the cheapest, the mid grade is sold in hardware and home improvement stores, and the premium windows usually have to come through a dealer; Can you tell me which grade the Atrium 8300 are? Also West windows are available in my area, but I can't find any reviews on them?

David - Homeowner - from 2016

[Site Editor's Answer]

David, the Atrium 8300 is a step up from their entry level 8100 series. They also offer a 8500 and I believe an 8700 series. To be honest, I don't know the specific differences between the models. I would imagine that the 8500 and 8700 would be a bit sturdier, which I would recommend if you are going to go with an Atrium window. While they are one of the better options in the big home improvement stores, they are nowhere near the top in terms of vinyl windows.

I haven't heard of West Windows, it looks like they are out of Martinsville, VA. I'm always wary of going with a company that doesn't have any online reviews only because there are so many that do -- no sense in rolling the dice if you don't have to.

Tim - Site Editor - from 2016

Atrium Slider Patio Door

I'm looking to replace a slider patio door on a waterfront house (Northern Neck of Virginia). Need to find a door that can handle salt air. I know vinyl is probably best, but any suggestions on companies or what else to look for? How about Atrium from Lowes?

Heather - Homeowner - from 2016

[Site Editor's Answer]

Heather, Atrium is a lower end brand that is not bad, but also not what I would recommend if you want to get the best long term value for your dollar. I would suggest doing a quick search for local companies that carry the following brands: Okna, Sunrise, Soft-Lite, Polaris, Marvin, and Simonton. The Simonton may be available in your local Lowes, but maybe not. Doors can be expensive based on whether they are custom sized or not. I would get a few bids and see what you're looking at.

If you do go the Lowes route, I would suggest finding an installer using angles list, craigslist, etc. who installs windows and doors exclusively -- also who has solid reviews. Those big box stores subcontract out their installation and it can be pretty hit or miss with them.

Dane - Site Editor - from 2016

Atrium Windows Warranty

I have Atrium windows and need to know about their warranty. How do I file a warranty claim? I have several windows that are defective. Thank You.

Lori - Homeowner - from 2016

[Site Editor's Response]

Lori, this is what I found...

Atrium offers a lifetime limited warranty on their vinyl windows and doors that includes the unit components, frames and sills. The insulated glass units or IGUs are warrantied for 30 years, although after the first 15 years, the company pays out a percentage of the total replacement cost based on a formula they have devised.

The vinyl window warranty is transferrable to one additional owner and lasts for 10 years from the original purchase date. As with all warranties, there are limitations and exclusions that apply.

You will need to find an atrium rep in your area or contact the company directly. You could always try to contact them through the website, but I think it's doubtful whether they will get back to you.

I will post your issue online and hopefully you can find a local rep who can give you more specifics on the warranty claim.

Tim - Site Editor - from 2016

Atrium 8300 Windows Review

I had 25 Atrium series 8300 vinyl double hung windows installed nearly a year ago. 6 of the upper windows fall down when opening the lower window making it very inconvenient to close and lock. what can I do?

Logan - Homeowner - from 2016

[Site Editor's Response]

Logan, that is nothing if not annoying. Who installed the windows? They should be able to provide some assistance since the windows have only been installed a year ago. If this isn't possible, you can call up a local window repair person (Craigslist or Angie's List) and pay for an hour of their time to come out and try to diagnose the problem. Hopefully, they can tell you what you can do to fix the issue. The other solution would be to call up a local Atrium dealer and ask them to give you a bid on replacement windows – obviously you aren't going to pay for replacement windows, but they might be able to provide you with a fix for your problem while they are out.

Dane - Site Editor - from 2016

Atrium Window Repair

I have a high-e Atruim window that I installed prob there, but a lawnmower has broken the outer layer of glass on the upper portion of the window.... Is there a way to remove the upper and replace with the upper portion of an extra Atrium window we have that is a match for the broken one...?

Michael - Homeowner - from 2016

[Site Editor's Response]

Michael, you can call up someone local to your area and ask them what they would charge you to replace the pane, assuming the pane is the same thickness. They should be able to give you a quote over the phone. I would suggest calling two or three local guys to get the most information and the best pricing.

Overall, it may or may not be worth it, depending on the cost of replacement window.

Dane - Site Editor - from 2016

Atrium vs MI Windows

We are replacing 24 wood-frame windows -- mostly double-hung -- in a 19 - 20 year-old house in southeastern Virginia. One contractor quoted $11,900 for MI-1650 windows. Another quoted $14,300 for Atrium Series 40 windows. In general, MI windows appear to get a low quality rating on various websites. What do you think about these quotes?

Frank - Homeowner - from 2016

[Site Editor's Response]

Frank, you are right about the MI windows, they are builder grade windows and you can do better. Atrium makes a decent window, but I think you should keep going on your search for something that's going to offer you better long term value.

This company should serve your area and they have an excellent reputation and sell Okna windows (one of the best vinyl windows available)

There are a number of other excellent vinyl window brands available in your area - you should be able to call up these companies and find out easily enough if they have a local rep who services your area - Polaris, Sunrise, Soft-Lite. All four of these brands that I mentioned are going to be a clear step above the Atrium, which again is not bad, just not the best. The brands I mentioned all have a few different windows series ot models, one of which should be in your price range.

Tim - Site Editor - from 2016

Atrium vs Ply Gem Windows

Tim, I need your advice on replacing 15 year old Caradco aluminum clad casement windows. I currently have about 15 that have rotting sills and Caradco (Jeld-Wen) will help only to the extent of selling me replacements for a slightly discounted price. With such a bad Caradco taste in my mouth, it is time to look at other brands. My original builder will be doing the install and we are currently looking at Atrium, Hurd, Sunrise, and PlyGem. Whatever brand is selected, the replacements will be composite or vinyl windows. We have met with the Sunrise dealer and were impressed with their quality and warranty but their pricing was pretty high.

The PlyGem Premium (with energy package) appears to be one to consider seriously but the warranty leaves something to be desired when compared to Sunrise. Do you have any strong recommendations regarding the four that are being considered? Do you have strong recommendations of other vinyl/composite windows to consider? I live in North Carolina so am not usually exposed to the temperature extremes seen in some other regions. BTW, love your web-site; it has helped me to become more knowledgeable about windows than I had ever expected. Thanks

Ben - Homeowner - from 2015

[Site Editor's Response]

Ben, sorry to here about your current window woes, you are not alone with your issues with Caradco windows. So, going forward, here is what I would say.

Atrium is not bad in terms of vinyl window, but they really are in the same tier as Jeld Wen. One of the higher quality Atrium windows, along with really solid installation, would probably work out just fine and keep your costs down. Again, installation is key here.

Ply Gem Premium windows are good vinyl windows, although I don't love Ply Gem for replacement windows only because they are a company that works more with big builders and contractors and sells lots of new construction. What I would say is this, if you have someone you are working with (and really feel comfortable with) and they have installed lots of Ply Gem and they really like how the company responds to any issues etc. then I would say this is a pretty decent option.

Tim - Site Editor - from 2015

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Atrium Ellison Windows

We bought Ellison windows for our remodeled home and our contractor told us that they are actually made by Atrium. So far, three of the transom windows have started to bow up towards the top frame and I have to assume that this is a manufacturing defect. The company, however, says that they will replace the windows themselves, but refuse to pay for the labor portion, even though they admit it's a manufacturing error. The contractor has tried to get in touch with the local wrap and iron out this issue, but now is even having a hard time getting a hold of the rep, who is obviously ducking him.

Wendy - Homeowner from 2011

[Contractor Response]

In terms of the quality of Atrium Windows, they really are like all the other companies out there. They have an economy or entry-level window, a midgrade window, and a premium or high-end window line. The premium windows from Adrian I think are very good they're very well-made are strong and they're durable. Their mid range windows are okay they're decent and their lower end or builder great windows are cheap and flimsy. If you purchased this entry-level window, that's no surprise to me that you're having issues with the windows bowing, although a smaller transom window, that is a little bit surprising to me.

Typically, window companies will only cover the labor portion of a replacement window for a year or two years after the windows are installed. My notion is that your windows have been installed for longer than this and you will have to pay for the replacement cost. This is unfortunate, but typically the warranty does spell this out in some detail so it's one of those cases of buyer beware. At the end of the day, consumers need to purchase quality windows if they want something that is going to last.

Holland - Installer from 2011

Read additional Ellison windows reviews.

Atrium Widow Review

Atrium makes a solid window. They are sturdy and don't fall apart or get drafty after a year or so like the cheap ones do. I think they're better than Silverlines and most others.

Bill - Contractor - from 2011

Atrium Window Complaint

I bought 10 Atrium windows at Lowes. The installation cost seemed high, but I thought the windows performed well. However, less than a month later, we were having problems and couldn't get any help or answers from either Lowes or Atrium. When we finally got an Atrium rep to come look at them, he said it was an installation problem. Lowes finally sent a guy out and he said we had a humidity issue. We have mold growing around the windows and tons of condensation and when the wind blows you can see the blinds move. That isn't humidity! After four months, no one will fix it and they just keep blaming each other. I don't recommend Atrium at all nor would I buy anything from Lowes.

Emily B - Homeowner - from 2011

Atrium Weatherlok Windows

Does anyone have any info on Weatherlok windows?

John - Homeowner - 2011

[Contractor Response]

John, Weatherlok is actually made by Atrium but rebadged and sold as Weatherlok window. Atrium does this for a numerous of different window lines. One of their main manufacturing plants is in North Carolina. They may also have one in the Dallas area, but I'm not sure. As to the quality of the window, I couldn't say. Atrium get so so reviews.

Steve - Contractor - 2011

Atrium Vinyl Windows

Atrium has several levels of windows. The builder grade is the cheapest, the mid grade is sold in hardware and home improvement stores, and the premium windows usually have to come through a dealer. Their premium grade windows are great, especially the 890 patio doors and 2000 Series windows. You see some complaints on forums, but that is usually for the 200 series, which isn't a great window. Their premium line rarely gets complaints, and I've been selling them for over four years. I sell others - Kolbe, Andersen, Milgard - and I think the Atrium gets you the most bang for your buck. Their lower end windows are awful, but all lower end windows are. A premium window is going to last longer, look better, and have fewer problems.

Barry - Window Dealer in Washington State - from 2010

Read more on Milgard windows reviews.

Replacements In Riverside

I'm considering replacement windows for my home in Southern Cal. I have to stick to a budget but I need something that will hold up and be pleasant to live with, I've heard plenty of stories about bad windows since I started looking. I heard Atrium was good, then I saw some bad reviews. Same with Madison and Alpine. I can't spend a bundle but I want a decent quality. Can someone direct me to some site that rates or compares windows?

Rose - Homeowner - from 2010

[Contractor Response]

Atrium is a good product, not a premium window but better than average. They are better than the others you mentioned, certainly. I'd also look at Superior or GreenWorld, good price with a great warranty. I don't know of somewhere you can compare a bunch of ratings.

Jeff - Contractor - from 2010

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Atrium vs American Craftsman Windows

I don't really like Jeld-Wen in general or the American Craftsman 8500. Both of those just aren't that high in quality. If you want a Home Depot American Craftsman window, you can try the 9500, it's a little better than the 8500. If Atrium is available, they are pretty decent. The Atrium 3000 is okay and the warranty is strong and comes with a provision for glass breakage. Simonton is good, too, but they can be expensive.

Tucker - Builder - from 2009

Atrium Windows Or Polybau

Atrium makes good windows, but there are others that are just as good and a lot cheaper. Polybau and LBL make good windows which are a lot cheaper than Atrium. You're replacement windows cost are going to be artificially high based on the brand as opposed to the quality.

David - Installer - from 2008

A Satisfied Customer

I don't understand these people who don't like Atrium windows. They are the best ones out there. They are worth the price, they look good forever and after 6 years we haven't had any problems at all. They still glide smoothly and aren't drafty at all. My friend purchased Milgards not long after we got our windows and they are losing their color already. The price is higher than a lot of other windows, but you'll save money over the years because they last a long time and don't have the problems that other brands do.

Alex - Homeowner in California - from 2008

Mediocre Product

There are hundreds of mid-grade windows that came out when the Low-E argon filled vinyl craze hit. Like all the others, they are a mediocre window at a premium price. There are better options available, but if that's what you want, then shop around. With hundreds to choose from and thousands of installers looking for work, you can always get a better deal.

Larry - Installer - from 2008

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