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Home : Replacement Windows Reviews : Renewal By Andersen Renewal By Andersen Reviews | Editor Review
RBA Window Rank: 8th
"Renewal generally uses quality components, parts, and glass in the manufacturing process. The air infiltration rating of this window, however, is not nearly as impressive as it ought to be for the price you will pay." RBA Prices: $$$$$
Quick Links Additional Resources: Renewal By Andersen Prices
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Homeowner Questions And AnswersRead homeowner comments, complaints and kudos on this direct to consumer franchised based company. The following question and answer is going to touch on all aspects of RbA's business, including bid price, sales presentation, sales tactics, installation and more. Enjoy the read.
RBA vs Sunrise Triple PaneDane, hoping you can help me out. I feel like I have been through the ringer when it comes to finding the right window. My house is in Plymouth, MI 48170. I need to replace 4 double hung, 1 picture, 2 casements, 1 three section window of casement, fixed casement and then a two section that is a fixed/casement. I have been researching this in great detail and am honestly lost at this point:
[Site Editor's Answer]Brian, happy to help. If you plan to be in the home long term, then the Sunrise triple pane at $17K is your best bet by far. Pure Energy Windows has excellent reviews to boot. This would be your long term strategy.
Renewal By Andersen ReviewsHi, found your site. We are preparing to meet with RBA rep in a week. Reading your site has helped prepare me for sticker shock. We have 13 – 15 windows and one sliding patio door we are considering replacing. Windows are mostly double hung, but some are essential 2 standard sizes connected together. Not happy with the current vinyl windows form the original construction in 2002, which I believe are Jeld Wen?
[Site Editor's Answer]Mike, hopefully the sticker shock won't be bad :) Here is my list -- let me know if you have any additional questions...
RBA Price BidHi Dane, we are looking to replace thirteen windows and a patio door in the next six months. Can you send me your list please? I spoke to a RBA rep at the store tonight and gave them my info. I’m looking for a good contractor in my area to do quality work. I usually do my own work because most people do list jobs, but I’ve never done windows and doors and our house has two layers of siding that presents a bigger challenge. I appreciate any help you can give in terms of best quality windows and contractors. Thanks!
[Website Editor Reply]Josh, no problem!
Quote on Anderson Fibrex WindowsHello Dane. I own a home in Overland Park, Kansas (suburban Kansas City area). I’m looking for recommendations on 3-4 quality window replacement products that represent high quality and an excellent value. My single family home is 25 years old. I plan to live in this home for 20 more years, at least. I have already received a quote from Anderson for 10 windows I’d like to replace. The quote was for 10 of their top of the line Fibrex windows. The quote was for $41,600. It seemed pretty steep to me.
[Website Editor Reply]Here are my recommendations, Dave.
RBA Quote In New OrleansHi Dane, hoping you wouldn’t mind sending out your recommendations for replacement companies. I am waiting for a call back from RBA for an estimate but after reading your site I can pretty much guarantee RBA will be out of our range. What drew me to RBA was the fibrex material.
[Website Editor Reply]Dana, happy to send you my recommendations, but New Orleans is tricky. I believe there is a good Sunrise dealer in your area. You should look for a high end vinyl with perhaps a wood laminate interior. They used to look pretty cheesy, but they are pretty darn realistic these days -- the wood grain, especially a little darker one, is difficult to tell unless you are staring at the window from a foot away. Kind of the best of both worlds -- but again it's usually only available on the high end options.
Renewal By Andersen Reviews PittsburghHi, saw your website. Got a crazy Andersen Renewals cost quote, double hung. Could you email me the list your refer to that has quality vinyl or comparable options. Regarding my email below I am in Pittsburgh PA. Thanks
[Website Editor Reply]Linda, no problem, here is my list of good and great brands. Let me know if you have any additional questions!
RBA Cost BidI just received a quote for 13 windows, 2 doors and staining (yes, I was told staining was extra). The total quoted price (pre-discount so I would be happy??? when the quoted the "lower" price?) was $122,000 and was "discounted" to $81,000 (or $61,000 without doors and staining). I was shocked the by just changing the type of screen on the front door, the price was reduced by $1,000. The discounted price for staining (and a few of the windows were going to remain white) was over $6,000. My itemized quote (non-discount and I needed to request) is attached. I'm assuming I need to look elsewhere - correct? Advice as to where I should go in the Woodbury, MN area?
[Website Editor Reply]Teresa, that is quite a steep bid -- I've seen a lot of these from RBA lately. Yes, I would continue getting bids.
Renewal By Andersen Reviews QuestionHi Dane, thank you for this. How long do these new windows last? My house was built in 1780 and wondering if it would be better to restore my original rather than replace. I am curious of your thoughts. I was quoted 104K from RBA.
[Site Editor's Answer]Nick, your warranty on most vinyl windows will be limited lifetime but there are always little nuances -- if they are pro-rated, transferrable, etc. In general, the warranty on vinyl windows is better than wood and composite windows. If your home is historic, then you might run into some issues with new windows and will want to consider restoring them. If not, honestly I would suggest a high quality vinyl window like the Okna 800 with an interior wood laminate.
RBA Wood Composite Windows QuoteDane, you mentioned on your site that you have a list of other options that are comparable in quality to the RBA wood composite double-hungs. The sales person started out with a quote for 4 30X48, 2 36X48, 2 20X48, 1 38 X44, all double-hung, and one stationary 40X48, with an original total of $26,200; after discounts and money off for advertising for them, the total came to $19,200, which I could pay in a variety of ways. I might put down 5000 and pay the rest off over 10 yrs with an APR of 2.99%.
[Site Editor's Answer]Jane, Renewal makes a good, but not great, window in my opinion. Their prices, however, are very expensive. Composite windows such as theirs are made from sawdust and vinyl -- apparently this makes them a composite frame. They claim it is 7X stronger than vinyl, but...I'm not quite sure the research and energy efficiency numbers back this up. Before you go spending $19,000 on 10 windows, I would suggest you get some additional bids. Here is my list --
Bid On RBA In Las VegasHello. Wondering if I should stop before starting. I have requested a quote for one sliding window and one sliding patio door from RBA in Las Vegas, NV. After reading reviews on your site I am getting scared already. Lol. Do you have any recommendations for this area to get other quotes from? Any comments on going through Lowe’s or Home Depot and their independent contractors?
[Site Editor's Answer]Andrew, No need to get scared :) but it does help to get three or four bids. Then you’ll see what’s out there and what sort of price range you are looking at. If all the bids are way out of your budget, then it’s time to get frustrated…
RBA Pricing QuestionHi there, reading the RBA Pricing blog entry. I just had two quotes pulled to replace half the windows in my 100-year old duplex in Minneapolis. Pella quoted at over $30,000 for 12 full frame double hung Lifestyle series window replacements. I was generally feeling pretty good about this but at $2,500 per window kept questioning the unit costs. Financed ten years at 7.99%.
[Site Editor's Answer]Kadence, it sounds like you definitely need to go with a full frame replacement option. If this were my project, I would toss the Pella quote as deeply excessive. I would collect a few more bids to see if you can't get a better window than the RBA at a lower cost...possibly in the $1000 per window for the full frame install. Here is my list of good and great brands for you to consider.
Renewal by Anderson Reviews MinneapolisPocket and or insert windows and or zap pack windows. I live in Minneapolis, in a fifties house. 32" overhang soffits that have kept the window frames and brick mold in very good shape, window frames square. Existing windows and brass sash are ready for replacement.
[Site Editor's Answer]Steven, here is my list of good and great brands:
[Steven's Reply]Thanks for the reply. Would these brands have the insert and or pocket replacement windows? Google searches for them seem to yield little to no products other than renewal by Andersen.
[Site Editor's Answer]Steven, most of these should have a pocket option. Effectively an insert is exactly the same window without the nailing flange or fin attached. Where are you located, I can see if any brands or series might be available.
Renewal by Anderson Complaints Hello. My son bought an Anderson sliding glass door from Anderson Renewal, thinking it was the Anderson Company. The salesman did everything on the computer and didn't give him any paper work telling him the cost would be about 8,000.00, but not to worry about it because there is nothing down, and will be financed through Lending Tree.
[Website Editor Reply]Leslie, without a work order specifying what work was promised, he is fighting an uphill battle. However, for $8K the work should certainly be performed. I think your only real remedy is to call up the local Renewal office and ask that the trim work be performed. I certainly think you deserve this for $8,000. Surely, the company has the paperwork for one of their jobs.
Renewal by Anderson Reviews Central TexasWe are contemplating replacement of 13 double hungs using Renewal By Anderson here in central Texas. We have been reading your website and it appears that most of your pricing is several years old. I am being quoted approximately $1,900 per window for a job that does not have any out of the ordinary site conditions and consists of 13 double hungs, there are no extraordinary sizes. I though that was a high number. I am wondering if your website estimate of $1,200 per window is current and if not how much do think a current number be, in this area?
[Website Editor Reply]Ray, Renewal By Andersen often starts their pricing in that $2K or $1.8K pricing and will often drop it to more like the $1.2K pricing you are getting. If your question is what are they worth, I'd say $700 a window. But honestly for $700 a window, I'd prefer to have a number of different brands/series.
[Ray's Reply]Thanks for your prompt and insightful response. I have already told Renewal by Anderson that I started out with a preference for their product but that they were almost twice what I had anticipated. Their starting price was $1,925 per window with no exceptional sizes in the quote. That quote caused me to start shopping and thus led me to your site, for which I am grateful. Your preferences will give me a good place to start with in my search for alternates.
Renewal by Anderson In New YorkHi- I live in Westchester, NY and have been contemplating replacing my windows and came across your site.
[Site Editor's Answer]Hi Matt, thanks for the email. So Renewal tends to be just as you said, about $2K a window, which is pretty much ridiculous. You can usually get them down to $1200 a window. MI windows don't totally suck, but they are considered more of a builder grade window. The exception to this would be their "premium" Energy Core series, which I'd consider a mid range vinyl window.
Renewal By Anderson Price QuoteI used the replacement window price tool on your website and it gave me the below for my project
[Site Editor's Answer]Chris, unfortunately, our cost estimator doesn't quite represent RBA. Their bids are usually around $1200 to $1500 per window. Honestly, they are, how shall I say this, always such an outlier in terms of price. There are much better values for your hard earned money in my opinion. Having said that, I friend of mine used them and likes his Renewals a lot.
Andersen Renewal BidI got a Renewal quote for 26 windows and the price was $62,000. I also got a quote from sears on the Wincore for for $27,000. According to your website, this is way more than I should be paying. Any advice for me.
[Site Editor's Answer]Miguel, those are expensive bids for sure. I'd get a few more bids. Check out our best replacement windows pages for suggestions for brands. Brands I like include Soft-Lite, Sunrise, Okna, Polaris, Vytex, Kensington, and Simonton. I think this is your best bet.
Renewal By Anderson BidHi Tim, I sure wish I would have found your website before I chose replacement windows. Two years ago, the websites I was finding all put down vinyl windows and were praising composite windows. So, I stupidly chose Renewal By Anderson without getting a second quote. When I got the quote I just assumed all decent windows were this expensive. I was only able to afford half of the windows that I needed. I bought 2 Double Hung that were a normal size, 1 Double Hung that was extra wide and 1 Slide for a whopping $5,236.
[Site Editor's Answer]Suzanne, RBA definitely charges a pretty penny for their nice looking windows. Vinyl is definitely one of the best options out there in terms of cost and long term value. Check for local companies that carry these window brands: Okna, Sunrise, Soft-Lite, Polaris, Kensington, HiMark, and Zen. All of these companies make excellent vinyl windows whose mid range and premium models will provide better energy efficiency than your current RBA windows and at 2/3 to 1/2 the price, depending on what model, upgrades etc, you opt for.
Renewal by Anderson vs. Okna StarmarkHi Dane, we are looking into replacing our windows in our home we built 21 years ago. All wood on inside and out. One side of our house gets tons of sun so we have rotten windows and we must make a decision….but so confused! I have looked at Renewal by Anderson (love the look), PlyGem windows, Marvin wood inside clad outside, Sierra Pacific, Jeld Wen and Windsor. I love the look of Renewal by Anderson but just too costly at $1500.00 per window with 34 windows.
[Website Editor Reply]Carol, my advise would be to go with a high quality vinyl or composite. Yes the Renewals are nice, but they really aren't worth the price tag. For maybe $800 a window you could get an Okna Starmark composite (if Okna is available in your area) which will blow away the Renewals in terms of energy efficiency and overall quality.
Renewal by Andersen vs. Marvin InfinityHi Dane, we are custom building a home and I'd love to get your opinion on which option is something we should look at. We are replacing 20 windows, many of which are custom sized and shape. We have some arch top windows, some transoms, custom frame colors, etc. We live in Georgia in the metro Atlanta area.
[Website Editor Reply]David, you have pricey bids in the first two. I'd keep looking if I were you. The Berkshire Elite isn't bad, but I think you could do better for around that price. Here are some recommendations you might want to look into -- Sunrise, Zen, Soft-Lite, Kensington HPP, Okna, Polaris, Vytex, Vinylmax, and Simonton.
Andersen Renewal vs. Milgard TuscanyWe are replacing 10 windows, half of which are very large. All of them are low-e glass, argon fills and double paned. Andersen Renewal came in at $29,000, while the Milgard Tuscany was $12,000.
[Website Editor Reply]Ruth, hard to compare quotes that $17,000 apart, it's like apples and oranges. In my experience, Renewal By Andersen bids tend to be quite high. The Tuscany window is decent though, but I really don't like the pocket sill in wet climates. You may need a few more bids to round out your options.
Anderson Replacement BidHi Dane,
[Website Editor Reply]Margit, like many Renewal By Andersen price bids, the one you got from them is nearly $5000 per window. That is very very high.
Renewal Pricing BidGood morning. We received a quote from renewal by Anderson after attending a home show last weekend. To replace a French door with a slider, a casement with a slider, two bathroom windows, and three 36x53 double hungs with grills, the quote is 15,500.
[Site Editor's Response]Sally, RBA does think alot of their composites, but I'm not as convinced. I think it's a good product, but it's just always so much more expensive than other brands. If their performance data was far superior to other brands I would at least give them that, but it just isn't.
Renewal By Andersen Reviews In PoconoGood Morning. We live in the Pocono Mountains in PA.
[Website Editor Reply]George, the short answer is yes. RBA is always very expensive and although its a nice product and warranty, it's just not worth it in my opinion (unless money is not an issue). If you want a fantastic vinyl window (that will blow the doors off of the RBA), look at Okna. The company is PA based, so there is definitely a dealer in your area. Their mid range 500 model is excellent and their high end 800 series is the best in the business.
Renewal By Andersen vs MarvinHello Tim, I am replacing seven windows and first got a bid from Renewal. It was a long, slick pitch that essentially was Renewal is way better than anything else on the market. It took 1.5 hours and the bid was $18.8K -- for seven windows!
[Site Editor's Answer]Hi Dan. Renewal has a good window, but they are often too expensive for the actual quality. They are certainly not worth 2x what a Marvin Integrity costs. Based on the prices quoted, I'm assuming that either your windows are either very large, complicated or the installation requirements are extensive.
Renewal by Andersen Windows CostDane, I signed a work order through Renewal by Andersen that came out to $1333 each, which seems pretty pricey. I still can cancel the the contract, but I'm just not sure its what I should do.
[Site Editor's Answer]Becca, $1333 each is a lot of money. If you halved that to $666 you should be able to get a vinyl window that has performance numbers that equal the numbers from the RBA window.
Renewal by AndersonAnderson 100 vs. GlassA salesman told me that Renewal By Andersen and the Anderson 100 have the same glass thickness. Do you know if this is true?
[Site Editor's Answer]Jill, yes both of these come with a glass that is 1/2 and double strength. In fact, both of these windows use the same composite material in the frame, but the Renewal feels a bit sturdier in my opinion. The Renewal is also often sold at well over double the cost of the Andersen 100.
Expensive Renewal by AndersenMy windows are 28 years old and I assume I should replace them. The windows are wood. Would you recommend replacing with wood or vinyl. I recently met with renewal by Andersen but they are too expensive.
[Site Editor's Answer]Not surprising that the RBA windows were too expensive. I recommend vinyl for a number of reasons that are found in this article. Vinyl vs wood windows
Renewal Window OptionGood morning, I'm in Dallas and need to replace 9 windows. I was quoted $25,000 for Renewal windows, but I was also considering looking at some wood clad options. Any guidance would be very helpful.
[Site Editor's Answer]Dan, Renewal is a good window, but VERY expensive. Andersen Windows And Doors makes good wood windows, but I'm not sure I would recommend them for an intensely hot climate like Dallas. A good vinyl or even aluminum window is probably a better bet that will be much less expensive than the Renewal option. Take a look at Don Young, Sunrise, or the premium windows from NT Windows.
Renewal By Andersen CostsWe just got an estimate of around $18,000.00 to $22,000.00 on 9 windows for Anderson renewal. The $22,000.00 is for 2 side by side casement 6 double hung and 1 awning. This seems to be 4 times all of the estimater programs I have found on line. Also I seem not to be able to fiend independent contractors that will install windows. Thy seem to only do bathrooms, kitchens, basement or rec rooms. I did like your window cost estimator.
[Site Editor's Answer]Steven, Renewal By Andersen often has very expensive window bids. I would suggest getting two to three bids for vinyl window companies in your area to see a more reasonable price range. The price estimators online are just that, your project may involve much more on the labor side of things so you might be looking at a more expensive per window cost. The two to three bids should provide you with a good price range and will let you compare and contrast some of the different windows out there.
Renewal By Andersen PricingHi Dane, I had a rep from Renewal by Andersen price replacing 6 windows and 2 doors at my house today. Talk about pricey! I'd love to get your recommendations for companies that are available in my area (California Bay Area). Thanks!
[Site Editor's Answer]Hi Tara, yes Renewal By Andersen is incredibly expensive and not worth the hefty price tag in my opinion. On the west coast, I typically recommend looking at three companies -- Milgard, Anlin and Amerimax windows. Take a look at their mid range or premium vinyl window models and compare the bids you get. RBA is quite a nice looking window -- nicer than most standard vinyl windows, but once you put the windows in, I'm always surprised how infrequently I really stop and admire their overall look. These windows will match or beat the performance numbers of the RBA and should run you less than half the typically per window cost that Renewal bids usually come in at.
Renewal By Andersen vs Andersen 100 SeriesDane, I'm removing a kitchen wall to insert a bay window in and was looking at Renewal. It sounds though like it's really pricey and I'm wondering if I shouldn't just go with an Anderson 100 instead. Was wondering what you thought?
[Site Editor's Answer]Robert, I would get a few on the Andersen, but also some other vinyl windows. Renewal could give you an estimate, but it will be likely considerably more than other options. Bay Window Prices
Renewal By Andersen WindowsDane, I recently bought 10 double hungs and 2 picture windows from Renewal By Andersen, but need to replace more windows. I can't afford to go with Renewals though, but I thought maybe I could do Andersen windows, like the 100 series. The 100 series only comes as a single hung and they don't seem nearly as solid as the Renewals. Their 400 series feel much more durable and closer to the Renewals, in terms of frame and hardware.
Renewal by Anderson In OhioLooking to replace about 17 windows and looking for a good window replacement and installer in the Cleveland Ohio climate area. See lots of commercials for Renewal by Anderson. Any input would be appreciated.
[Site Editor's Answer]Sandy, Renewal By Andersen does quite a bit of advertising in many of the markets, as well as Window World. Ironically, one is the most expensive windows out there and the other is the least expensive. I wouldn't go with either myself, the Renewal is simply too much and Window World quality isn't up to snuff.
Renewal Composite Window OptionsWe are interested in replacing our 30 plus windows. We think we would like composite windows. We have met with a Renewal by Anderson rep, but we really don’t want to spend $50,000 on windows! We like the 20-year warranty and the maintenance-free aspects. Do your windows compare?
[Site Editor's Answer]Janet, we don't sell windows, but I can give you some alternatives to the Renewals, which tend to be very expensive. The Andersen 100 window is similar in construction to the Renewals, both of them are made from the fibrex material (both made by Andersen). The Andersen 100 window will be quite a bit less expensive.
Renewal vs Andersen 100 WindowsDane, I have Renewal by Andersen, but I'm confused, is the Home Depot's 100 series window also made fiber. If so, it's the cheapest window they have. Does this mean that the Renewal is cheap also?
[Site Editor's Response]Jim, both windows are made from Fibrex, which is a composite wood and vinyl that bond together. I think it's a solid for window frames. The Andersen 100 is sold at HD for around $275 range and uses the same basic frame. The Renewal is a bit thicker though.
Renewal By Andersen vs HarveyI'm getting blurry-eyed from researching window companies and installers to replace 7 windows in my 1850s Victorian home. I've been reading your site. What is an average price for a mid-level window? I need double-hung, vinyl (or composite would be nice), white, and my frames are good, so they don't need to be replaced.
[Site Editor's Response]Deborah, thanks so much for the question. The $460 window replacement price you received on the Harvey is right there in the ballpark, it's a very fair price from an industry average.
Anderson Renewal In ConnecticutI signed to have Anderson Renewal do 3 double hungs. I'm having second though as price is $5200 and this seems very expensive. I live in Connecticut.
[Site Editor's Response]Barry, Renewal is one of the most expensive windows out there and unless you have money to burn, I think there are much better valued windows on the market. I know that Okna sells in your area and you could do an Okna 800 with the interior wood laminate, which looks pretty darn good and is arguably the best vinyl window out there (best performance numbers of any window on the market). This top of the line Okna is going to blow the RBA window away and going to be 40% to 50% less than the price you were quoted.
Renewal vs. Andersen Woodwright WindowsWe're thinking of installing Anderson double hungs where an Andersen casement was and the frame is in perfect condition. We're considering both Anderson Wood Wright and Renewal inserts. I was wondering which window you felt was the better option in general.
[Site Editor's Response]Mark, the Andersen Woodwright is one option of the 400 series, a quality wood window. The Renewal By Andersen is a composite frame. The Renewal will probably be more expensive, and I feels it's the less impressive of the two. I would say the Andersen Woodwright over the Renewal if it were me.
Renewal by Andersen vs SimontonTim, we're looking for 3 sliders and 7 normal-sized double-hungs. We first got a bid on a Simonton, although I'm not sure which model, maybe the Impressions 9800. His bid was $7,000. He is a small but well respected local company.
[Site Editor's Response]Hans, the Renewal Bid is typical and excessive for 10 windows in my opinion.
Renewal vs OknaI am replacing a sliding glass door and have three quotes on the custom 5.5 foot door. The quotes are $1900 for an Alside Turnkey, $1998 for the Okna Elegante and $4500 for the Renewal by Andersen. Any advice?
[Site Editor's Response]Sarah, I would say the Okna Elegante window is the hands down winner. Good price and excellent product.
Renewal By Anderson ReviewsI need replacement windows (65 of them!). I have builder grade vinyl windows that are 17 years old and I never liked them. My house is in an upscale neighborhood outside Washington DC. I am trying to decide between Renewal by Anderson and Soft Lite.
[Site Editor's Response]Kara, my own opinion is that with the Renewals, you are paying a lot of money for the name Andersen. Performance wise, the Soft-Lite is going to blow the RBAs away. In terms of aesthetics, I agree that the Renewals are quite nice. For a vinyl window, I personally think that Soft-Lite makes a nice looking window. Are you concerned with how they will look on the outside or the inside? On the outside, I would guess it will look roughly the same, unless you are going with a color other than white. On the inside, the Renewals do look very good, but for the money you are paying you could probably do a Marvin Ultimate wood clad window, which is one of my favorite wood windows. But....wood windows aren't going to last the way that composites or vinyl windows do and they require periodic staining, etc.
Renewal By Andersen ReviewsWe had four Windows replaced on October 23, 2015 with final stucco and paint one week later. The installer did a great job. They cleaned up after themselves, were very efficient and made sure we understood exactly how the Windows operated. The stucco and paint crew matched the stucco perfectly and with a sample of old stucco matched the stucco paint. I would recommend Renewal by Anderson to everyone -- a little expensive -- but very good quality and workmanship!
Renewal By Andersen Reviews In MinnesotaToday, I had a quote from Renewal by Andersen. $4321 for the 2 windows installed; a wood composite blended with a polymer (not vinyl) with a warranty that's 20 yrs for glass, 5 yrs for installation, and 10 yrs for frame and hardware. Their windows have a U-factor of .30, SHGC of .30. and VLT of 51%. I don't think they are triple pane.
[Site Editor's Response]Judy, that is a large number for 2 windows, I would certainly suggest more bids to get that number way down. I know that Marvin is in your area, but they aren't cheap either - although they do make an excellent fiberglass window in the Infinity model.
Renewal By Andersen FranchiseThe problem with RBA is they are franchised. You don't really deal with Andersen, so you don't know what kind of service you're going to get. Sometimes, a franchisee is good cause they're smaller and really connect with customers, but a lot of them don't really care. They bought the name and the reputation that goes with it, and don't really follow up with customer service. The window quality is good. They have vinyl and wood windows, and do a lot of custom work. The pricing is inconsistent, though.
RBA BBB Ratings And QualityI signed a contract with a Minnesota RBA franchise and I've decided to cancel. Their BBB rating is an A, but they have 7 complaints in the last year. If they deserved an A they wouldn't have 7 complaints. On Angie's List, I saw a lot of complaints and their service has really gone down in the past year. I also don't like that the windows I ordered had a new design that has apparently had lot of problems. I have some friends with RBAs and they like theirs, but the reviews really made me hesitate. For as much money as they cost, you should be getting great service.
RBA vs Alside WindowsLast year my wife and I had Sheffield Alside windows put on our home. Within a few months they were leaking air, which was awful because it was cold and drafty all winter. They ended up being no better than the 20 year old windows they replaced. I don't know if it's the actual windows or if we had a bad installer. I've been trying to get him to come take a look, but he keeps putting me off. Our neighbors had their windows done around the same time with Renewal by Andersens and they haven't had any of these problems.
RBA Installer QualityThe RBAs are a good quality and they custom make each order. The big deal is getting a good installer, they really are the ones who determine if your windows perform well or not. RBA is franchised, so the quality of installation and service can vary a lot. A lot of time, too, they start out with some crazy price and then start offering all these discounts and special packages, but only if you sign on the dotted line that day. It must work sometimes, or they wouldn't do it, but it seems sleazy and I'd never sign if they pulled that.
Unhappy With The Estimate ProcessThe RBA salesman came out and I was shocked at his slimy tactics. Even before he got there I didn't like it, he said it would take 90 minutes and insisted that my wife and I both be there. He gave us a long pitch and then we got a quote for $15k for 12 double hungs. I told him that was too high, and that we had 2 other reps coming to give us estimates and then we'd decide. He was clearly angry, which was weird, and he started talking discount. He said he could take $2k off if we signed that day. I said I wanted the other estimates first to compare, and he was really mad. It was ridiculous, I would laugh if it wasn't kind of creepy.
Renewal By Andersen ComplaintsI spent about $1200 each for 10 RBA windows. The weatherstripping came loose the very first time we opened the casement window. One of the double hungs won't lock, and another one won't open. So 3 of my 10 windows don't work, and I paid $12k for them. I'm beyond disappointed. They claim to be the best and they are certainly one of the most expensive, so they should at least be a mediocre window, which in my opinion they aren't.
Renewal By Andersen ReviewsI'm replacing 26 double casements on my home. I first went to RBA but the price was way out of my reach. I've gotten two other estimates, one contractor will put in Andersens and another aluminum clad Hurds. Both are right around $30,000. I'm not sure which to go through. I've heard some bad stuff about Hurd, but I know this contractor and trust him, and he says he really likes them. Any input?
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