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Home : Window Manufacturers : Jeld-Wen
Jeld-Wen Windows Reviews
Read 40 Jeld Wen Windows reviews from both homeowners and contractors on their Builder Vinyl Series, 4500 Series, Siteline EX, IPEX doors, Premium Atlantic, Custom Wood and much more. Read more on Jeld Wen window prices.
Have a question for our site editors, Dane and Tim? Email them and let them answer your specific project questions. Make sure to include your email address so they can get back to you directly (we never use or sell your email, we promise.)
Jeld Wen Windows Prices | 2500 Series | 4500 Series | Builder's Vinyl
Premium Vinyl | Siteline EX | Pozzi | Aluminum Windows
Custom Wood | General Reviews
Editor's Jeld Wen Window Review
Jeld Wen is a one of the larger window and door manufacturers in the United States and that means they are going to have both glowing and not so glowing customer window reviews. As a very general statement, Jeld Wen has a good reputation for their doors and an okay reputation for their windows. (I know several excellent local companies that carry Jeld Wen and sell lots of them and assure me that they don't have any more problems with them than say their Milgard windows.) On the other hand, we do get our fair share of Jeld Wen windows complaints from customers who have ordering and installation issues that don't always get resolved (at least to the satisfaction of the homeowner).
For consumers considering Jeld Wen products, I would recommend ordering through a company that has a long track record working with Jeld Wen and has experience and confidence handling issues with them that might arise during the ordering, delivery and installation phases. One other reminder for homeowners - no one cares about your home more than you.
For better or worse, homeowners need to review orders that come in (especially large orders where there are lots of moving parts) to make sure that what you ordered is correct. This can be confusing and sometimes impossible, but the very act itself shows the installers or contractor that you are on top of things and should keep them on their toes as well.
Dane - Site Editor - from 2015
Have a question for our site editors, Dane or Tim? Email them and let them answer your specific project questions. Make sure to include your email address so they can get back to you directly (we never use or sell your email, we promise.)
Jeld Wen 2500 Vinyl Window Reviews
Jeld Wen vs Ply Gem
We are getting ready to build a new home on the North Carolina coast, we have the contract in hand. All of our preparatory talks had been about Jeld Wen Brickmould Vinyl Double Hung windows. The contract we just received has Ply Gem windows on it. We had been given a Ply Gem Pro Series 400 Double Hung Wood Composite flyer but had never discussed these windows. We have not discussed this change with the contractor yet as we are trying to gather information so that we can have an informed discussion.
How do these two windows compare, what are the differences and advantages/disadvantages. I have spent the last two days trying to search on the internet but do not have enough background knowledge to make an informed decision. Thank you for any help you can provide.
Brenda - Homeowner - from 2016
[Site Editor's Response]
The Ply Gem Pro Series is a decent window. It wouldn't be my top choice, but I like it over the Jeld Wen option, I'll say that. I think that as long as you get good installation with the Ply Gem Pro window and everything is done well, you should be fine. The problem with windows is that you don't see problems until 5 years down the road, after the labor warranties have expired and the contractor is who knows where.
I'm confused why you had a contract with one brand on it and suddenly got something else. That would bring up a red flag for me.
Tim - Site Editor - from 2016
Jeld Wen 2500 Vinyl Windows
I am renovating a home which requires both replacement and new build windows. Options presented to me include: MW pro series classic and Jeld Wen Brickmould Vinyl Series (a.k.a. V-2500). I am not overly impressed with either option. I am looking for a solid mid-level window and will be installing 61 windows. Mid-Atlantic area. thoughts on these two options? Any suggestions?
Jennifer - Homeowner - from 2015
[Editor's Response]
Jennifer, I agree that you have two just okay options. I would suggest calling up these companies and see if they have a rep who services your area. All four make excellent vinyl windows.
Sunrise Windows
Soft-Lite Classic Series
Polaris ThermalWeld Window
Okna Insul-Tec Series
50% is the window and 50% the installation so also ask the companies how they feel about the person who services your area (hoping for a good recommendation)...they aren't always keen on saying negative things about their reps but they are usually pretty honest.
Dane - Site Editor - from 2014
Jeld Wen Vinyl vs. Ply Gem
Any opinions on Plygems versus Jeld Wen vinyls? I'm looking at windows that are Energy Star certified and qualify for the federal tax rebate. My house is in Idaho, hot, dry summers and mild winters.
Lisa - Homeowner in Idaho - from 2009
[Contractor Response]
I wouldn't recommend either, although there are worse out there. Some of the Plygem lines are good but not all, they bought some from Great Lakes that are fine but the former CertainTeeds are not. If you have to pick one of these, Plygem is better, I really don't like Jeld Wens. I'd keep looking if those were my only two options.
Manny - Installer - from 2009
Jeld Wen Vinyl Window Options
I have a condo in Mammoth Lakes that I'm looking for new windows. The place is in Northern CA and the winters can get really cold, so it's really important that the ones I choose are energy efficient. I'm mainly looking at Jeld-Wen and Milgard, and I don't know which is better. I want to get windows that will last a long time and hold up with all the wind and snow we get here. I don't really care about the price of the windows as long as I get quality.
Emily - Homeowner in California - from 2012
[Contractor Response]
If price isn't a concern, then I'd look at SoftLite, Gorell, and Sunrise. If you can get them where you are, they are going to be much better options than either the Jeld Wens or the Milgard, although Milgard has a decent reputation. The brands I mentioned have higher energy efficiency and they'll last longer too.
Wayne - Contractor - from 2012
Jeld Wen Vinyl Window Review
As small as our town is, we have Andersen, Jeld Wen, and Pella vinyl windows brands. All of them look pretty good, but so far I'm leaning towards the Jeld-Wens. For the money, I think they give you the most bang for your buck. If you're putting them in yourself, it isn't too hard a project, but make sure your measurements are good.
Chandler - Installer in Georgia - from 2011
Jeld Wen 4500 Windows Reviews
Jeld Wen w4500 Series Or Reliabilt
I recently received a quote for replacement windows and installation from Lowe's for Reliabilt 130 series windows. I cannont find any information on this series type. Is this perhaps a cheaper lowe's brand they are quoting and comparing it to Reliabilt? The project is in Jacksonville, FL Thanks for any and all responses.
Rick - Homeowner - from 2016
[Site Editor's Answer]
Rick, I found a link to the 130 series -- https://www.lowes.com/pd/ReliaBilt-130-Series-Left-Operable-Vinyl-Double-Pane-Single-Strength-New-Construction-Sliding-Window-Rough-Opening-36-in-x-24-in-Actual-35-5-in-x-23-5-in/999948856
Any window that costs $95 is not going to be very good or last more than 8 to 10 years. If you are going to shop Lowe's, I would go with the Jeld Wen w4500 series vinyl window. It's nowhere near the top of my list of vinyl windows, but it's the best of what I saw on the site. If not, find a good quality Simonton window and a local installer to put it in who has good online reviews. Simonton has a good name and their higher end lines are quality.
Dane - Site Editor - from 2016
Jeld Wen 4500 Series vs. Simonton ProFinish Windows
My bids have come in with Simonton ProFinish Brickmould Series, Jeld-Wen 4500 Series and MGM. I figured most of them would come in with mid range window. I'm not looking to break the bank, but I still want a good value window. Right now, I'm going to check out the Sunrise and Soft-Lite dealers to see what kind of quote I can get.
As I understand it from a technical performance I looking for:
- a U-factor; the lower the better (< .3)
- the SHGC; the lower the better (< .4)
- the Air Infiltration; the lower the better ( < .05)
- the VT; the higher the better
- the CR; the higher the better
Do I have this right?
Thanks again, Scott
[Site Editor's Response]
Scott, I would say either of the first two windows would be the call over the MGM. I'd say the Sunrise and Soft-Lite will be above this in terms of quality. Note that the ProFinish model has three options and the Master option is definitely the one to go with if it's in your budget. The Jeld Wen 4500 vinyl window is not a bad window, I don't love the performance numbers, but I do think the window is a decent performer and is quite a nice looking window.
In terms of performance, you are pretty much right on. However, SHGC is how much heat gain you get through the window so there is no ideal number for everyone. For instance, people living in cold climates want a higher SHGC for temperature retention while someone in a very hot climate would be looking to keep the SHGC as low as possible.
Visible Transmittance is also somewhat subjective because some homeowners want to allow more light in and others want less, depending on the direction of the window, where it's located etc.
I'd concentrate on three factors; AI, U-factor and DP - design pressure and shoot for a 30 or higher on design pressure.
Dane - Site Editor - from 2015
Jeld Wen Windows vs Great Lakes
Hi, I am really hoping you can help me. I own a condo which was built in 1984. In October 2013, I purchased Great Lakes Seabrooke Windows. These are brown on the outside, white on the inside, slide side to side and have no grid. One of the reasons I purchased this model was due to the ability to slide the screen into either position which was previously not an option.
All went well till a neighbor had a fire on 2-13-16. The management company is rebuilding but has replaced my windows with a Jeld-Wen. The contractor is trying to tell me that these windows are far superior to the Great Lakes ones.
I am trying to have them give me the model number as there was not any paperwork hanging on the window with information, just with the brand name on it. This is an insurance issue and I am more than willing to fight them once I can prove I am correct.
Living in Connecticut and the winters are brutally cold. The electric rates (which is my only choice for heat) are the highest in the country. Can you assist me? Or at least offer an opinion?
Ruth - Homeowner - from 2016
[Site Editor's Response]
Ruth, the Great Lakes Seabrooke is a pretty low end mid range vinyl window (does that make sense?). However, I have never hear anyone say that Jeld Wen is far superior to Great Lakes, but again it depends what window series we are talking about in terms of the Jeld Wen. They should absolutely be able to tell you what model and series of window they are putting in. If they can't this would cause me a bit of concern and lead me to believe that they are using a builer grade vinyl to keep the price tag as low as possible.
Frankly, the windows are probably about the same. The big thing I would look for with the contractor is that they do a REALLY thorough job installing and insulating around the window. Be the squeaky wheel when they come to install, that way you have a better chance that they don't cut corners - they don't really work for you so this would cause me a bit of concern that they are just trying to bang out the job instead of really installing the windows and insulating and sealing the windows as tight as possible.
Tim - Site Editor - from 2016
Jeld Wen Builder's Vinyl Reviews
Jeld Wen Vinyl Windows vs PGT
I am looking at replacing 8 single pane windows in my home and i have quotes from both Home Depot and Lowes. I have tried to keep the options the same as best i could to make sure i was comparing apples to apples. I am looking at single hung, impact glass in both Jeld Wen and PGT brands. The PGT WinGuard 5500 series window. The cost for the total install is about $1,500 in difference between the 2 companies. I live in Melbourne Florida and my question is, money aside, which company provides a better product and what would you recommend.
Michael - Homeowner - from 2016
[Site Editor's Response]
Michael, of the two I would absolutely go with the PGT. Jeld Wen makes good doors and their treated wood windows are not bad, but their vinyl windows are not the best in the business by any means.
PGT makes very solid vinyl windows and they offer some excellent value for consumers. I always caution consumers when it comes to the HD and Lowes installers as these big home improvement companies tend to subcontract out the work and pay a low rate for the installation itself. I don't find this a recipe for getting a thorough and quality window install. This is a rule of thumb and not an absolute, so please due your due diligence with the installation because it is an important part of the equation. Best of luck!
Dane - Site Editor - from 2016
Jeld Wen Vinyl Window Complaint
We purchased six new vinyl windows from Jeldwen in April 2014. They were installed and look great. Less than a month later, the tab which allows you to fully pull the window down to clean the outside broke. I contacted Jeldwen immediately through email and sent pictures. They sent me a replacement that wasn't even close to matching and way to big. I contacted them and they sent another one. This time too small and wrong color. That was over 4 months ago. I can't get them to respond except one email in December saying they sent me every tab they had.....really? I won't buy anything from them again and regret the thousands I already spent.
Christine - Homeowner - from 2015
Jeld Wen vs Simonton
I'm considering Simonton Prism Platinum and Jeld-Wen Builders Vinyl, and I could use advice. I'm getting 17 double hungs, 2 pictures, and a slider. Both are Low-E, both qualify for tax credits and have similar warranties. I don't care about the price, I just want the best window.
Mary - Homeowner - from 2009
[Contractor Response]
The Simonton Prisms have a stronger frame and they'll last longer with fewer problems. They are, however, a lot more expensive than the Jeld Wens. If price really doesn't matter, the Simontons are a much better choice.
Daniel - Contractor in Texas - from 2009
Jeld Wen Premium Vinyl Reviews
Jeld Wen Premium Vinyl vs. Paradigm 8300 Series
We are in the process of replacing 9 windows in the front of our house. The contractor we are working with offered the following: Viwinco Cambridge, Paradigm 8300 series, and Jeld-wen Premium Vinyl. The Viwinco and Paradigm seem like better windows, and we can get foam filled frames with the Paradigms. What are your thoughts on these windows? They will be facing eastward, so they will be getting a lot of sun. Any concerns on longevity?
Rich - Homeowner - from 2017
[Site Editor's Answer]
Rich, all of these windows are in that sort of mid range vinyl window status, I'm not sure I'd say one of them is significantly better the other. I do like the Jeld Wen Premium Vinyl, it's not the best vinyl window, but it's pretty solidly mid range. However, I think if were my house, I'd go with Paradigm windows with the foam fills and a good low-e glass package.
In terms of longevity, there is nothing about the products themselves that would indicate a longer or shorter longevity. The vinyl they use will be the same. I think the quality of installation would play a bigger role in terms of how long the windows functioned well. This would be an important factor in the decision if it were me.
Dane - Site Editor - from 2017
Jeld Wen Siteline Windows Reviews
Jeld Wen Auralast Wood Clad
Hello, looking to install 8 wood sash replacement kits. The current windows in the house are wood and I would like to stay with wood. Current windows are builder grade but I would like to install a better grade for this project to help with energy efficiency.
I have looked at Plygem but am looking for other options in Memphis,TN. Thanks.
- Homeowner - from 2017
[Site Editor's Answer]
You might want to look at Marvin Integrity with the wood interior option. I also like the Jeld Wen Auralast wood clad windows. They come with a lifetime warranty on the treated wood, which is pretty unique in the industry. Personally, I'm not a huge fan of wood, unless you are good with the cost, the maintenance required, and the reduced life-of-the-window. Although the Aurlast option does seem to be a good option at a competitive price.
Tim - Site Editor - from 2017
Jeld-Wen Siteline Auralast vs. Simonton Contractor
Hi, I am getting ready to replace 20 windows. I have an assortment, including some picture windows, one slider, and several casement windows. My contractor is offering me the Simonton Contractor Single-hung Series. When looking at the Simonton website, I can't figure out what level of windows we are talking about. He says they are all pretty much the same except for options offered, such as hardware finishes and outside or inside color finishes.
I don't want cheap looking windows. We replaced 9 windows last year, and used Jeld-Wen Siteline Auralast windows ( wood inside with aluminum clad exterior).They are very nice, and look like quality windows, but obviously the price difference is huge (2x). Will I be getting good quality windows if I go with my contractors proposal?
Thank you. Very much appreciate your time and look forward to your response.
Mayra - Homeowner - from 2017
[Site Editor's Answer]
Mayra, I'm assuming that your contractor is offering the Simonton Pro-finish Contractor Series in a single hung. They is in the middle of what Simonton sells -- I think that's fair to say. The Pro-finish (and again I'm speculating that this is what he is talking about) is available in three models; the Builder, the Contractor, and the Master. Consumer Reports gives the Contractor Model a good grade, but I personally have some issues about how they test windows.
The Pro-finish also comes in the Master, which I believe is the better window and shouldn't run too much more, 20% more perhaps. If he has access to the Master model, this is the model that I would inquire about.
Here is a link to our sister site and I think it gives a fair analysis on the Simonton Pro-finish -- http://www.replacementwindowsprices.com/reviews/simonton-profinish-windows-reviews.html
I would say that the Pro-finish Contractor is a mid range window and the Master is a decent window. I also like the Jeld-Wen Siteline Auralast windows, which is a bit of a rarity since there aren't many wood windows that I recommend for the overall longevity of the product. The Auralast process seems to be a good one -- although time will tell if the windows last as long as their warranty says they will.
Tim - Site Editor - from 2017
JELD-WEN Ex-Siteline Bid
I need to replace 50 windows (of varying sizes, I have it all in a spreadsheet) and my HOA allows very limited options:
Andersen: Renewal, 400 Series
JELD-WEN: Ex-Siteline, W-2500
Kolbe & Kolbe Classic, Ultra, Heritage
Lincoln Distinction - Marvin
Pella: Architect, Luxury, Proline 450 or 850
WeatherShield Aspire, Signature
I think of the above approved list, only the Renewal by Andersen are composite - but you would know best.
In any case, Andersen gave me a quote for $70K for Renewal, Lowes gave me a quote for $40K for Pella 400. Your site shows $28K for high-level composite windows. Any idea how I can reconcile the discrepancy and find an installer who can purchase and install without a more manageable budget?
Thank you very much for you help!
Asya - Homeowner - from 2016
[Site Editor's Answer]
Asya, can I ask why you don't have any vinyl windows in the mix here? Wood windows are nice to look at, but they are very expensive and typically come with a 20 year warranty instead of a lifetime warranty. (Personally I don't put all that much stock in warranties, but I find it a good indicator of how long the manufacturer thinks their product ought to last.) They also are nowhere near as energy efficient as vinyl windows...however they are much nicer to look at.
At any rate, let's get to it.
Renewals are composite frames, but they are so expensive that I can't even put them in my cost calculator. They're just way overpriced in my opinion. However, here is a thought. Go to your local Home Depot and see if they carry the Andersen 100 series window, which is made of fibrex, the EXACT same material as the Renewals. At my HD, a standard sized double hung Andersen 100 will go from something like $300. If you assume $150 per window for installation, that's $450 installed or $22,500. (Of course, you may want some upgrades on the windows so this could affect the per window price.) If you do go this route, please don't use HD subcontractors to do the install, find a well reviewed local installer who specializes in window installation and has installed this window before.
The Andersen 400 series is a great wood window, but I still have a hard time recommending wood windows - I try to come at windows from the perspective of long term value for the consumer.
I actually like the Jeld Wen that uses the auralast treatment on the wood and comes with a lifetime warranty (to my knowledge its the only wood window that does). I'm not a big Jeld Wen vinyl window fan, but I have heard good things about their wood windows.
Kolbe & Kolbe makes a nice window, but they are expensive.
I'm not a big fan of Pella, I find them overpriced like Renewal - although obviously not as much. I wouldn't go with Lincoln or Weathershield personally, just too many bad stories out there.
This is the window I would go with (I have no idea about this company but they are in Maryland...they may or may not service your area)
http://insulatorshomeexteriors.com/wp-content/uploads/2013/07/800-Series-BROCHURE-Okna-Enviro-Star-Brochure-8-2014.pdf
The Okna EnviroStar is probably the best vinyl window out there, with amazing energy efficiency numbers, especially the air infiltration. Also, it comes in interior wood laminates that look pretty good, but doesn't involve any of the issues that wood does. You can also upgrade to a metal hardware and I think get a really good looking vinyl window that simply can't be beat.
Not sure on the price, I'd say maybe $600 to $700 per window, so that's like $32,500, which is a lot, but it's less than your current bids and is a great window.
Dane - Site Editor - from 2016
Jeld Wen Auralast Wood Windows
We are remodeling a cabin on a lake in central Alabama with a new addition. It is my understanding that we don't necessarily have to use a remodel style window for this project because we are going to use Hardy board on the exterior. If we choose a wood clad window, what do you know about Quaker? Also, if we choose a vinyl I will probably want a beige exterior with a white interior. I have priced Simonton 5500s and the platinum prism, and Anderson Silverline. Silverline reviews scare me, even though it is a good company. The contractor will install. He has installed Silverlines before and doesn't think home owners have had any problem.
I have been shown Lindsay and Comfort Air but I do not trust the quality of these. Windows on the waterside of house and the patio door will have evening sun and water splashing from the deck in big rains. Vinyl seems like an advantage there. I would like a 20 year warranty. Please, do you have recommendations for these or any other good windows available in our area. These will be a combination of double hung, two small casements in a garage, one picture window and a slider patio door. Thank you.
Nita - Homeowner - from 2016
[Site Editor's Response]
Nita, in terms of wood clad windows, I don't know anything about Quaker. The Marvin Ultimates would be my choice for a wood window if it were me, I would stay away from companies that are smaller and more regional. Jeld Wen makes an interesting wood window that uses a treated wood on the inside and an aluminum on the outside that carries a lifetime warranty and looks very good. I'm not a fan of Jeld Wen vinyl windows, but these auralast treated windows seem to be a nice alternative.
The other option in the realm of wood windows is to go with a high end vinyl that uses an interior wood grain finish. I know it sounds hokey, but some of the wood grain finishes these days look really good. They come with a lifetime warranty and are much tougher and durable long term than any real wood clad window out there. This is a nice option because then you can use the same windows throughout the home. BUT, you have to go with high end vinyl windows, which is fine since vinyl windows cost less than a real wood window. Should even out and you will probably be better served come year 10 and year 11 etc…
I would caution you against Silverline, just because Andersen stuck their name on it does not do anything to improve the low quality of the welds, seals, etc. See if Sunrise windows are in Alabama, I know there are one or two dealers, but I'm not sure if they service your particular area. Soft-Lite I don't believe is in Alabama, but they have a franchise called Zen that might just have a branch. Polaris, Okna, HiMark, Stanek, ProVia – these would also be on my list.
I know you threw out a bunch of brands and I really didn't address them only because I know very little about these smaller wood window manufacturers.
Dane - Site Editor - from 2016
Jeld Wen Wood Windows
I have a Pella clad fixed window 72 X 96 architecture series with muntin patterns of 3W X 4H. The clad outside at the corners where it is put together has pulled apart and caused moisture to come in and the wood has decayed inside at the bottom. Of course Pella says it is due to my sprinklers but it does rain. I live in south Louisiana with high humidity and rain along with high temperatures. The window is original to the home that was built in 1999. I have Pella windows throughout my home. I am looking at not replacing it with another Pella. I am researching Marvin, Kolbe, Windsor and Jen Weld windows. What are the positives and negatives of each? Who has the best warranty? Thank you for your advise.
Melanie - Homeowner - from 2016
[Site Editor's Response]
Hi Melanie, sorry to hear about your window issues. I'm curious if you've ever considered a high end vinyl window with an interior wood grain finish. The problem I see with real wood windows is that you are going to have the same issue of contraction and expansion 10 years down the road if you put in another wood window. The newer wood grain finishes on the vinyl windows are pretty impressive. I know there is a Sunrise rep out of New Orleans that you could call and get a bid from. The Sunrise Restorations is one of the best vinyl windows on the market and has some very nice interior wood grain options.
The other option I've been recommending a bit more these days is the Jeld Wen wood windows with Auralast. The Auralast is a wood preservative that goes on the exposed wood (the exterior of the window is a fiberglass) and carries a lifetime warranty. The window looks really good and according to reps it stands up to the elements.
Dane - Site Editor - from 2016
JELD-WEN Siteline EX vs Plygem Pro Series 400 PVC
We are replacing all 36 double-hung windows in our home with new construction windows and new brick moulding (due to several rotted windows and sills). I had chosen the Plygem Pro Series 400 PVC windows with attached PVC brick moulding. But I understand that the mouldings and the windows need to be painted.
Now I have been introduced to the JELD-WEN Siteline EX wood window made with Auralast that has a limited lifetime warranty against rotting. If I have to paint the windows, then why not go with a wood window? That looks suits our home. The price is a bit more, but the quality of the window seems to be higher. What is your take on all this? Thanks.
Susan - Homeowner - from 2016
[Site Editor's Response]
Susan, PVC and wood windows do need to be painted if the materials are on the outside. This is why most manufacturers use a vinyl or a fiberglass type material on the outside, it does not need to be painted and it holds up to the elements much better over time. The question you bring up goes both ways, why would you buy a wood window if you?re going to paint it, buy a vinyl window that never needs to be painted or requires any maintenance?
I was under the impression that the JELD-WEN Siteline EX uses an aluminum cladding on the exterior? If this is the case, then you don?t need to paint or do any type of work to the outside. I do like the look of the Jeld Wen Auralast wood and I like the lifetime warranty. I have a bit of a problem recommending a wood window in general though because of their spotty track record with durability and rot at say year 15 or your purchase.
I have talked to sales reps who say the Jeld Wen with the Auralast does last and again I think it?s a very nice looking wood window that, at least according to the manufacturer, seems to have circumvented the main issue with wood windows. However, I don?t have any anecdotal evidence to support this claim.
Dane - Site Editor - from 2016
Jeld Wen Siteline EX Complaint
I wish I had read the JELD-WEN window reviews and ratings on this website before purchasing JELD-WEN products! I purchased about $75,000 of JELD-WEN Siteline clad windows and sliding doors for our new home under construction. I was comparing them to the Kolbe and Kolbe Ultra series, and dare I say it, the JELD-WEN windows did look slightly nicer, and they undercut Kolbe & Kolbe on pricing. We took delivery of the JELD-WEN Siteline windows and sliding in summer of 2014, and it's been a nightmare ever since! More on Kolbe windows prices.
F
irst off, we had many large mulled casement windows as part of the order, and my contractor commented that the windows were more warped & twisted that what he was accustomed to (he primarily uses Kolbe and Eagle windows). We found many of the casement windows to be difficult to close (you gotta really crank the handle) and lock.
We also noticed obvious quality and workmanship defects. Some of the mulled windows did not have clean transitions between the mulls, requiring woodworking to clean up and hide. The seals and the waterproofing on the windows were an absolute mess - the waterproofing had huge gaps at the corners, many corners weren't siliconed, the waterproofing wasn't properly adhered to the windows, and the list goes on and on.
As could be expected, when we got our rainstorms in December of 2014, we had massive water leaks from the windows. Nearly half of the windows in the house leaked water! We were horrified these are brand new windows in a house that's still under construction!
We got the usual runaround from JELD-WEN, who tried to blame the installation. We finally got JELD-WEN technicians come onsite and leak test three windows. All three windows failed the leak test (and two of the three were windows that had not previously leaked in any storm), conclusively showing that the windows themselves are leaky (and not the installation).
Based on the defective JELD-WEN windows we received, I highly recommend looking at other brands and avoiding JELD-WEN at all costs.
Daniel - Homeowner - from 2015
Jeld Wen Double Hung Windows
I installed all Jeld-Wen Traditional Wood Double Hung windows as replacements throughout the entire house. They were acquired through a major home improvement store. Given the window price and cost-to-benefit ratio, they were a huge improvement over the 1950 vintage windows with respect to leakage, thermal, glazing, and maintenance factors. The window materials and construction were of average quality and representative of the purchase price compared to Anderson and Pella.
In general, I was pleased with selecting the JW double-hung windows with the exception of a JW fixed picture window with double hung flankers (4'H x 8'W), custom ordered due to jamb and rough opening widths. After receiving the window, I was very disappointed to find the following flaws: 1) the overall window width was ½" longer at the top compared to the bottom, resulting in an out-of-square window that neither met the specified dimensions or allowed the attached brick mold to fit within the existing brick opening, 2) the flanking DH windows were not aligned with the picture window plane resulting in a slightly inverted bay window profile at the top of the window, 3) JW achieved the 5" jamb width using extension molding instead of fabricating from a single board, 4) the JW installed fasteners did not retain mullion or jamb extension moldings requiring the addition of finishing nails, 5) the poorly attached sill extension molding made it difficult to attach the stool molding to the sill compared to a window with a single board sill plate.
It's apparent the individual fixed and double hung windows were constructed using a system to ensure the window frames are square and meet specified dimensions. However, when two different window styles were joined together, it was apparent that no such system was in place to ensure correct alignment and dimensioning. For the price, I can recommend JW's individual window styles fabricated to standard off-the-shelf window frame and jamb dimensions, but I cannot recommend JW's customized or combined fixed and double hung windows.
Tom - Homeowner - from 2014
Jeld Wen Siteline EX vs Kolbe
For a remodeling project, I needed a wood clad double hung. We've been looking mainly at the Kolbe Ultra & Classic, as well as the Jeld Wen Siteline EX. The Siteline, I learned, advertises that it is extruded aluminum, however it's rolled on aluminum. The Kolbe Ultras are real extruded aluminum, so they shouldn't have the problems rolled on can. Kolbe Classic is rolled, and it seems real similar to the Siteline. They are priced pretty much the same, although the Ultras are a bit more ($2K for the entire project). I'm not sure if it's worth the extra money for the Ultras? If not, which of the others should I get?
Helen - Homeowner - from 2011
[Contractor Response]
Definitely go with the Ultra. Rolled aluminum isn't nearly as good, and I don't like Jeld Wens of any type. The Kolbe Ultra is a great window, it's well made and will last a long time. Jeld Wen bought 3 low-quality window companies to get their start, and they haven't improved on the quality at all. I've never seen a house with Jeld Wens that didn't have a ton of issues. If they're the best you could afford, it wouldn't destroy your house or anything, but you probably would always wish you'd picked different ones.
Miller - Contractor - from 2011
[2nd Response]
If you've narrowed it down to those, I wouldn't even consider it a comparison. The best Jeld Wen can't compare with the cheapest Kolbe. Either Kolbe would probably be fine, but the Ultra is a little nicer - I don't like rolled on aluminum much.
Wayne Installer - from 2011
Jeld Wen Aluminum Windows Reviews
Jeld Wen Aluminum vs. Milgard
I live in Phoenix and have 4 quotes on replacing our 6 arched aluminum windows. I want to stay with aluminum because the frames match our sliders, inside and out. All quotes have been for Milgard and all the prices are within $100.00 or so. Are there other manufacturers I should be looking at? One installing company represents IWC and Paramount/Cascade as well as Milgard. Your thoughts?
James - Homeowner - from 2016
[Site Editor's Response]
James, I like the Milgard over the IWC and Cacade for sure. Gerkin makes a nice aluminum window, but I?m not sure it would be in your area. Jeld Wen makes some decent aluminum windows - I never recommend their vinyl windows, but I have heard solid reviews on their aluminum windows, although they offer several options and I would be wary about their lower end ones. Don Young also makes an excellent aluminum window, they are out of Houston, but you may be able to custom order through them, have them shipped out to you and then have your contractor install them.
There aren't nearly as many options when it comes to aluminum windows as opposed to vinyl. Please let me know what you find in Arizona so I can help other consumers down the road find the best options!
Dane - Site Editor - from 2016
Jeld-Wen Aluminum Clad Wood Windows
We began building our log home May 2004 and ordered all of our Jeldwen doors and windows through Home Depot. The Home Depot held our windows and doors until we were able to have them delivered for installation by the builder, which was not until October 2005. The log home was finally completed in August 2006 when we received our certificate of occupancy. After moving in, we noticed drafts coming through the windows and condensation on patio doors. We had the Jeld Wen representative, Adam, come out on several occasions and he was unable to determine what or why air was flowing through our bay window and several other windows or why the patio door had condensation between the glass, and the warped door on our side porch. This went on for TWO YEARS.
He then came out in June 2009 due to three of the windows that were in separate areas of our home, the bottom sashes warped more than two inches in the center from the outside edge at frame on the 3'0"x 5'0" windows. He also looked at the patio door and the side door that were having issues, along with the bay window. It was determined at that time that the side door that had the air flow was only 6'5" instead of 6'8" as we had ordered, and where the bay window was made at the factory was racked. Where the bay window was mulled together at the factory was not buitd square. He told us that he would have to discuss it with his supervisor. In September 2009 the warped sashes were replaced, however, the rep informed us that the condensation between the glass of the double pane with mullions patio door AND the door that THEY made at 6'5" instead of what we had ordered (which was 6'8"), and the bay window would NOT be covered under any warranty due to the fact that we did not let them know within the two year warranty from the time they were ordered.
We did not take delivery of the product until the warranty was expired and Home Depot informed us that this was an issue that we would have to take care of directly with Jeld-Wen and there was nothing they could do. Claim Denied. Now we are stuck with 27 windows and 4 doors that DO NOT keep the cold air out during the winter. The air flow through the windows and doors during a windy day will extinguish a candle flame. We have to put up the plastic over windows to keep out the cold in the winter and towels at bottom of doors along with additional weather stripping to prevent some of the air from coming in. We don't have the extra money to replace the inadequate windows and doors.
I would NOT recommend these windows and doors to anyone. They have the worst customer service and communication of any vendor that I had to work with while building our home. These windows and doors are not what we were explained as exceptional and energy saving windows. These are worse than the cheap builder grade windows at efficiency. I have saved all of the emails between the company rep along with their customer care warranty department, Barbara, regarding the above issues and am VERY dissatisfied with their attitude and response.
Debbie - Homeowner - from 2015
Editorial Response
Debbie, that sounds like a nightmare and one that, unfortunately, happens to homeowners time and time again. This is certainly not the first time we've heard of a saga that is more or less this exact situation. It sounds as if it has become one big blame game between the manufacturer, the company that you purchased from (Home Depot) and the installer who did the actual work. And in the end, it's you whose left with windows and doors that don't fit the openings and leak. My only suggestion would be to call up one or two local installers with good reputations and see if they will come out and give you their opinions on your window and door situation. They should do it for free or close to it and, although its probably a hail mary, they may be able to provide you with a solution that doesn't cost you too much and addresses some of the most blatant leaking.
Pete - Industry Expert - from 2015
Jeld Wen Custom Wood Windows Reviews
Jeld Wen Wood Pocket Windows
Do you have any reviews or information on Jeld Wen wood pocket replacement windows? Thank you.
Sherr - Homeowner - from 2016
[Site Editor's Response]
Hi Sherr, a pocket window is essentially inserted into the existing window frame and is sometimes also referred to as a retrofit window. In terms of quality Jeld Wen is just okay, middling is perhaps the term I would use. I like Jeld Wen doors and I do actually find their wood Auralast windows to be solid in terms of the longevity of the wood (the treated wood comes with a lifetime warranty I believe).
Do you have to have wood? If the answer is yes, then I would actually put Jeld Wen in the mix, although I'm not convinced on the overall construction and design of the window.
If you want the strongest, long lasting and best performing window, you need to look at a top end vinyl window. Wood windows look gorgeous, but they are not as strong, break down quicker and perform worse than high quality vinyl windows. Window brands I recommend over the Jeld Wen include Okna, Sunrise, Milgard, Soft-Lite, Anlin, Amerimax, and Polaris. Hopefully one or two of these will be available in your area.
- Site Editor - from 2016
Jeld Wen Custom Wood vs Pella
I was about to order Jeld-Wens, but I took the quote with me to a Pella showroom and I was surprised. Pellas are a lot nicer, as far as looks and quality both, and they are less expensive that the Jeld-Wens. I went with the Pella Architect, they seem really well made. The Jeld-Wens we looked at are rolled aluminum and can dent. The Pellas are extruded aluminum clad, so they won't dent and water can't get in.
Danny - Homeowner - from 2011
Jeld Wen Pozzi Windows Reviews
Jeld Wen Pozzi vs Hurd
Jeld-Wen's top line is Pozzi. Hurds are decent, but not as good as Pozzi. Hurd actually has a better warranty, but in 2008 they were bought by another company, who decided not to honor the warranty. A great warranty is meaningless if no one wants to honor it. That made a lot of contractors and dealers mad, and they stopped working with Hurd altogether. I'd go with the Pozzis.
Trevor - Industry Insider - from 2009
General Jeld Wen Windows Reviews
Jeld Wen Window Glass
Hey Dane, I have a 4-year-old brick home in Caledon, Ontario (near Toronto). The builder used Jeld-Wen windows on all the houses in our subdivision. Many of us have decorative faux windows of various sizes and shapes. Quite a few of the windows (although not all) have turned green—like sunglasses. It doesn’t seem to matter which direction the windows face, so it seems like a defect in the window glass. We have not noticed any leaks with the window and the glass was clear when installed. None of the standard windows have this problem, just the faux windows. The builder is no longer interested in helping as the warranty has expired. Any idea what the cause might be and if we should consider replacements?
Mike - Homeowner - from 2017
[Site Editor's Answer]
Mike, I'm not a glass expert, so I can't say with any assuredness. Generally, a small amount of green tint comes from iron oxide (a tiny amount) found either in the glass itself or in the low-e coating.
If your windows are only 4 years old, it seems like the warranty should still apply. The fact that your builder is washing his hands of it is unprofessional, but not the most surprising thing.
I would think they could at least give you a contact at Jeld Wen so you could take pictures and send to them for their opinion.
You didn't mention if any other homeowners in the area with the faux windows also are also experiencing this problem...
If it were me, this is what I would do. I'd find a local company that sells Jeld Wen windows and call them up and tell them you want a bid for a few replacement windows. When they come out, I would play dumb (I have a natural gift in this area) and I would pepper them with as many questions as I could. Then I would take their bid and toss it in the trash.
I'm hoping that by the time they leave, you have a good idea of what's causing the problem and whether Jeld Wen will address the issue.
This is where I would start.
Dane - Site Editor - from 2017
Vinyl Window Replacement Or Sash Kit?
Dane, we just purchased a home which is about 19 years old with very bad Jeld-wen wood frame windows. The company has offered 50% off to replace just the window part. We are intrigued because our price quote from Pella is around $30,000 just for the windows. We need around 30 double-hung, 6 cottage style. We are also close to a major highway and want to reduce the sound along with increasing energy efficiency.
We have had Certain Teed vinyl windows in our other house and I did not love the vinyl look. I see you are a big vinyl advocate. What is a high efficiency window that looks good (like wood) as well as a better sound barrier? Is it worth it to just replace the window with the 50% off Jeld-Wen?
Chris - Homeowner - from 2016
[Site Editor's Answer]
Chris, I’m a fan of vinyl because I feel like quality vinyl windows can provide the best long term value for most consumers. If I had the money, I would go with a high quality fiberglass window myself, but they can be $1000 plus per window and that’s simply not in my budget ☺
I wouldn’t think that sash replacement kits on the Jeld Wen would provide you with significant sound improvement, but you need to get a few companies in there to get more opinions from “on the ground” as to the best sound proof options.
What’s the total cost to do the sash replacement with Jeld Wen?
Pella windows can be expensive so that’s another reason that I would advise getting some bids to see what’s out there.
I would suggest looking for local companies who carry the following: Okna, Sunrise, Polaris, Soft-Lite, Zen, HiMark, or even Vytex or Kensington.
Get some bids on quality vinyl windows and ask to see their interior laminate options. The interior faux wood look has come a long way and you can get a nice looking vinyl window for like $500 to $600 per window and they will offer energy efficiency numbers that will blow away any wood product out there.
Tim - Site Editor - from 2016
Jeld Wen Moisture Issue
We have had moisture buildup on the inside of our JELD-WEN windows for the last 3 years in the cold weather months. Not happy and not interested in putting plastic on my windows. I bought JELD-WEN because of their reputation. I guess we were wrong. Any ideas.
Lou - Homeowner - from 2016
[Site Editor's Answer]
Lou, If the moisture build up is on the inside of the double pane, then it's a window problem. If the moisture is simply on the inside of the glass (you can wipe the moisture with your finger), then you may want to try to lower the humidity inside or occasionally crack a window (obviously not always feasible). Its a tricky situation in very cold climates during the winter because of how much heat needs to be inside of a home.
If you know the window reps contact info who you purchased from, I'd suggest sending them some photos and asking if the amount of condensation you are getting is typical for your area.
Tim - Site Editor - from 2016
Jeld Wen Windows vs PGT
Hi Tim. We are in the midst of looking at different brands of sliding vinyl windows to replace the old windows. Recently, the brown vinyl stripper started to warp. By the way, we live in PA . I read a lot about PGT and CWS brands on your website.
One of the contractor suggested Jeld Wen brand windows. I read on the website that Jeld Wen windows are not the best vinyl windows. Can you suggest a mid range price vinyl windows?
Tracy - Homeowner - from 2016
[Site Editor's Answer]
Tracy, PGT and CWS are mainly available on the coast, particularly in Florida. Jeld Wen makes good doors and a decent wood clad window, but I'm not a big fan of their vinyl windows. Since you are in Pennsylvania, I would suggest looking at Okna, Sunrise, Zen, Soft-Lite and perhaps Polaris.
Certainly some of these will be available and sold through local companies. All of these vinyl window brands should offer a series in your price range. I would particularly recommend the Okna 400, which is a great entry level vinyl window, better than most manufacturer's mid range offering.
Dane - Site Editor - from 2016
Jeld Wen Windows vs MI
We're in the middle of a renovation and our contractor is suggesting Mi or JELD WEN windows. The JELD WEN are quoted as $3,000 more than the Mi. Are the differences between the 2 brands great enough to justify the priced difference?
Amanda - Homeowner - from 2016
[Site Editor's Answer]
Amanda, Jeld Wen generally makes a better window than MI, but that's not saying much. MI doesn't make a good vinyl window. Jeld Wen makes okay vinyl windows, I like their wood windows with the auralast and their doors, but not so much their vinyl windows. If I were you I would ask him to get you a bid on some other window brands. See our recommended list for alternatives. Why pay a bunch of money to put in a mediocre to poor window? I'd prefer to see a Ply Gem Pro or a Simonton Prism Gold in there than your selections. He should have access to these brands.
Tim - Site Editor - from 2016
Jeld-Wen Windows Complaints
Just to let you know I was sold JELD-WEN windows 5 years ago and the windows and the service is a disgrace and would never recommend these windows to anyone, Junk. Now thinking of replacing them with a good quality window after 5 years. The word is out to anyone needing new windows to contact me before buying.
Robert - Homeowner - from 2016
Northern California Replacement Windows
I was wondering if you have window recommendations for windows sold in Northern California? I sent your website a review for some terrible Jeld-Wen windows that had installed into our new house. Because of their leaking, we're going to tear them out and replace them. So far, I'm looking at Marvin Ultimate and Kolbe Ultra windows. Do you have any additional recommendations for clad wood windows?
Also, there don't seem to be any top rated vinyl windows sold on the West Coast (as a lower cost option to wood). Are there any that you know about that you'd recommend? Thanks,
Daniel - Homeowner - from 2015
[Editor's Response]
Both Marvin Windows and Kolbe are very well regarded -- Windsor tends to be a less expensive wood window, but I'm not sure I would recommend it when you have those two options in front of you. Have you gotten a quote on the Marvin Integrity with the real wood interior (as opposed to the all Ultrex Integrity)?
A friend of mine in the Bay Area just got Hurd windows put in and loves them, but the company has had some warranty issues in the past...as have a lot of wood window companies to be honest...Have you gotten a quote on the Andersen 400 Series? Or Loewen windows (gorgeous, very expensive). The Marvin Infinity has an Auralast wood veneer option that is pretty slick looking and requires no maintenance.
Jeld Wen vs Silverline
Jeld Wen has always made very good doors and I recommend them to many of my customers in my area. On the window side, I'm not as big a fan. I think there are better designed windows at the same price point and I usually steer my clients towards these. Jeld Wen is a big name though and if my customer feel more comfortable going with a national name, I would prefer to install Jeld Wen over other companies that market in the big box stores such as Silverline, Reliabilt (made by Atrium) and Pella Windows (their vinyl, not their high end wood clad). Their vinyl windows aren't bad, they just can't compete with companies like Amerimax, Sunrise and even Milgard.
Bobby - Contractor - from 2013
Jeld Wen Customer Complaint
I ordered Jeld Wens from Home Depot and it's been a total pain. One window we had to send back twice before we finally got one that wasn't damaged. All of the sliders were going in the wrong direction, and another was narrower than we'd ordered. Every time we had to send something back, it would take a couple weeks to get the replacement. The only reason I haven't walked away from them completely is that they keep giving us discounts and refunding some of our money. A lot of the problem is poor packaging, they are basically wrapped in plastic wrap with some cardboard at the bottom corners, so they tend to get beat up in shipping. So far the people have been nice, but it's pretty crazy to have so many problems.
Kerry - Homeowner in Texas - from 2010
Jeld Wen Customer Service
Renovating a Victorian home, I bought solid wood clad custom windows from Jeld Wen and they've been nothing but trouble. The first winter, 3 windows had the glass near the locks crack, and the rep told me the glass wasn't under warranty. They didn't even make it through one season! I spent over $20k with them and now they want another $1000 to send replacement glass. That's lousy customer service, they aren't standing behind their product and they won't be getting any business from me or anyone else I know if I can help it.
Renata - Homeowner in DC - from 2010
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